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Epiphany Healthcare Blog

Over 1,000 Hospitals Worldwide Choose Epiphany Healthcare for ECG Management

Posted by Shannon Richter on July 29, 2020 at 3:32 PM

New-hero-2020-1Founded in 2004, Epiphany Healthcare has established itself as an industry leader. Today, over 1,000 hospitals use Epiphany for ECG Management.

Epiphany’s Cardio Server is a web-based software that allows physicians to manage multiple modalities in one application. Physicians manage diagnostic test results from anywhere with Cardio Server Mobile. Diagnostic data management is simple and secure with Epiphany Cloud Services.

Epiphany's 1,000+ customers come in all sizes. Some of these hospitals are critical access or community hospitals. Others are university, large IDNs, and enterprise hospital systems. NASA is among those that trust Epiphany Healthcare. The software itself is only one reason Cardio Server is now used in over 1,000 hospitals worldwide. 

Install-Map-2020

Hospitals also choose Epiphany because of its commitment to data security. Epiphany is the only company in its product category that is ISO 27001 certified for cyber-security.

Epiphany has a 98% customer retention rate. This retention rate is due to the superior support that hospital cardio-pulmonary staff, administrators, physicians, and IT staff receive with the software. Epiphany takes pride in its dedicated employees that care about the needs of each of our customers.

Positive feedback is often given from customers about Epiphany’s support team. Kathleen Ward, from Wallowa Memorial Hospital in Oregon, recently reported to Epiphany, “Your organization is awesome. We have always received prompt, courteous, and efficient support.”

Is Epiphany Healthcare the Solution YOUR Hospital Needs? 

Have a Look at what Epiphany Healthcare does for our Hospitals: 

Are you looking for extra security?

Epiphany Cloud Services Revolutionizes Marshall County Hospital’s Workflow

Do you want to work with a company whose support team feels like a part of your own?

Epiphany Implements a Speedy Upgrade to Help Customer’s COVID-19 Related Issue

Does your workflow need a complete overhaul?

How a #1 Nationally Ranked Hospital Overcame its PFT Workflow Woes with Pulmonary Server 

Do you need to connect hospitals with different EMRs to one system?

HSHS Chooses Epiphany for 13-Hospital Enterprise ECG Management System

Do you need to focus on your patients instead of processes?

UBMC: Providing the Best Patient Care with Epiphany Healthcare

Epiphany Healthcare listens to our customers and provides custom workflow solutions. Listening to our customers is what has gotten Epiphany where it is today; Cardio Server continues to improve and adapt due to excellent customer feedback.

Thank you to the customers that have helped Epiphany Healthcare grow over the past 15+ years. There is so much more to come in the future. 

Sign up for a free demonstration or request a complimentary workflow analysis for more information.

Topics: EKG software, hospital software, workflow for physicians, Hospital, Health IT, ECG management system, healthcare workflow efficiency, ecg management software, Healthcare IT professionals

Epiphany Implements a Speedy Upgrade to Help Customer’s COVID-19 Related Issue

Posted by Allison Fawber on June 25, 2020 at 1:31 PM

At the end of April 2020, the Hospital for Special Surgery (HSS), NY, required an upgrade for their Cardio Server system as well as the addition of Cardio Server Mobile. The orthopedic hospital contracts out some of their cardiologists and services for reading ECGs. With COVID-19, those physicians were needed onsite more frequently.

hospital-for-special-surgery

We spoke with Ben Aheto, IT Director of Clinical Applications, and Alex Boudreau, Analyst II, Clinical Applications, at HSS about Epiphany’s response and installation time. 

Ben Aheto commented, “When we first gave you guys our timeline, you thought we were crazy. Based on experience we had with Epiphany the first go-round, we were confident that the timeline would work if we prioritized the project and kept close communication. We planned for four weeks, but we actually had a week or two to spare! It was pretty seamless - the test scripts were useful. They covered just about everything out of the box. We only added a couple custom things. It was very thorough.”

Ben added that Cardio Server Mobile has helped their workflow, especially in the context of COVID-19. “Enabling the cardiologists to be able to read from wherever they are is helpful. In general, with staff being more mobile, it provided more accessibility in terms of reading, which means quicker reads and results. We’re not limited to a desk to read ECGs.”

Reading-EKG


When asked what advice they would offer other hospitals that might be having the same issues, Ben said, “We were not having problems with Epiphany beforehand. The timeline was due to COVID-19.” Alex added, “If we were to identify a problem, it would be that the cardiologists were tethered to their computers. With COVID, we’ve actually had cardiologists on site more frequently and they aren’t in front of their computers. If they are going to spend more time on site, they are going to need to read remotely.”

Alex added that there were other benefits included with their upgrade besides the addition of Cardio Server Mobile. “We now have a better ability to see the communication between Epiphany and our EMR (Epic). Within Epic, the ability to see what the HL7 messages look like on Epiphany’s end and Epic’s end is valuable from an IT perspective to help monitor.”

An internal Epiphany note went out congratulating the Epiphany team members involved in the HSS project on a job well done:

This goes out to everyone involved from the initial customer request all the way through go-live yesterday. Hospital for Special Surgery identified a need for an urgent upgrade in association to COVID-19, patient-care issues.

Sales did an excellent job engaging us from the first conversations with the customer. The prep work speaks volumes for the project timeline. Prior to receipt of the purchase order, HSS was prepped with resource needs, a project plan, testing plan, and all expectations thanks to well-coordinated communication from sales. Way to go Karen and Allison!

The customer took the request and our needs seriously. Upon project-team assignment, Bob, Nicole, and Tammy engaged the customer and were able to begin work right away. This allowed for immediate testing, sign-off, and approval of the upgraded version for go-live. THANK YOU Bob, Nicole, and Tammy for an outstanding job! You made this a priority and worked extra hard to assist the customer with a rapidly aggressive timeline.

Epiphany’s dedicated team of over 75 employees focused on ECG Management needs would love to help with your next project. During this time of unrest, we want to do our part to contribute to making your life easier. If needed, Epiphany Healthcare is offering free set up for remote COVID-19 sites. From our sales team to our project team and our support team we are eager to give you the tools you need to best serve your patients. Please let us know how we can help.

Learn More about Epiphany's Product Enhancements

Topics: Epiphany implementations, Epiphany support, Cardio Server Mobile, Covid-19, Epiphany upgrade

Epiphany Cloud Services Revolutionizes Marshall County Hospital’s Workflow

Posted by Shannon Richter on June 12, 2020 at 2:25 PM

Epiphany Cloud Services revolutionized the workflow at Marshall County Hospital in Benton, Kentucky. Their workflow has transformed with a decrease in time and frustration, and an increase in simplicity and security.

Marshall

They were at the end-of-life with Pyramis, their former system. The staff was also at the end of their rope with support calls, troubleshooting server issues three or four times a week. Marshall County Hospital was ready for improvement. 

Marshall is a small, critical-access hospital that shares cardiologists from Mercy Health - Lourdes Hospital in Paducah, half an hour away. 

Marshall’s former workflow consisted of transmitting an ECG to Pyramis and then assigning ECGs to cardiologists manually. The process was very time consuming, sometimes taking an hour or two. At times, staff from Marshall County would have to drive to Lourdes Hospital to try to help physicians get connected to servers. It tied up time with physicians and the hospital’s IT department.

Since switching to Epiphany Cloud Services, there are no more manual steps, connection problems, and delays. The new workflow is a one-step automatic process. ECGs no longer need to be assigned. Cardiologists are always connected. Since the switch, they haven’t needed any IT support.

According to Jennie Russell, Respiratory Manager at Marshall, ­“Set up went very smoothly even though we had to migrate all of our ECGs. Everyone from Epiphany was willing to help us and it went really well.” 

Russell continued to say, “Our time is freed up to focus on our jobs and our physicians can go anywhere now with Epiphany, even out of state.”

security_doctor_tablet

Marshall’s IT Manager, Greg Vaught, said, “Epiphany Cloud Services is much easier than our previous system. The only thing I have to do is make sure connections are stable. It’s been wonderful. I haven’t had any complaints about it at all. Epiphany has freed up my time because I don’t spend time with support anymore.” He was barely sleeping sometimes from navigating through so many ECG management issues before. Now he has peace of mind with the new system in place and can get more rest since he isn’t continuing to work late into the night

From an IT perspective, there are no servers to monitor or support calls to attend. Vaught commented, “We feel better about our security. We were vulnerable to ransomware attacks before. We have lost studies in the past. Now we don’t worry at all about the security of our data, even during natural disasters. Our data is always safe in the cloud.” 

When asked what she would tell other hospitals about Epiphany Cloud Services, Russell said, “There’s no way they’d be disappointed. It’s just a really good system. Epiphany is great—that’s all I can say! It’s much easier than our previous system because our IT department doesn’t have to do much. It’s been wonderful.” 

When asked the same question, Vaught said, “Really check into your options. I would highly recommend Epiphany. We don’t have any servers that we have to take care of. It also cost less because we would pay a company to monitor the servers for us. Epiphany’s customer support is outstanding.” 

Epiphany Cloud Services was a game-changer in Marshall County Hospital’s data security. Physicians can focus on their jobs to deliver the best patient care. Marshall no longer has problems connecting with their reading physicians. They can supply patients waiting for diagnostic test results with information much quicker. They also have peace of mind that patient data is always safe in the cloud. The difference Epiphany Cloud Services has made for Marshall County Hospital is crucial in helping them provide their patients with the most efficient and secure care. 

More about Marshall County Hospital 

Marshall County Hospital’s mission is to provide primary and certain specialty services with high-quality care, concern, dedication, and value in a cost-effective manner. Since 1964, Marshall County Hospital has been dedicated to the improvement of the facility, services, and programs that meet the needs of their community while maintaining a standard of excellence in a friendly atmosphere.

More about Epiphany Healthcare

With over 950 hospital customers worldwide, Epiphany Healthcare is committed to serving its customers’ needs through product innovation, the delivery of exceptional service, and an unwavering dedication to improving clinical workflow. Discover why Epiphany is the preferred provider when managing multi-vendor, multi-modality diagnostic test data. For more information, please visit http://www.epiphanyhealthdata.com, follow Epiphany on Facebook (https://www.facebook.com/EpiphanyHealthcare/) Twitter (@epiphhealth), or Linkedin (http://www.linkedin.com/company/epiphany-healthcare).

More Information on Epiphany Cloud Services

Topics: Epiphany customers, Epiphany Cloud Services

Epiphany Observes National Nurses Week 2020

Posted by Allison Fawber on May 6, 2020 at 12:40 PM

nurses

 

During the week of May 6-12, Epiphany Healthcare would like to join the American Nurses Association (ANA) and many other organizations across the United States in observance of National Nurses Week 2020. Please join us in recognition of our 4 million registered nurses, as they dedicate themselves year round to the promotion and maintenance of our nation’s health.

Why Observe National Nurses Week?

  • Raise public awareness about the tremendous role that nurses play in the maintenance and improvement of American healthcare. We all know that nurses work diligently to provide us with superior care in hospitals, schools, and other healthcare facilities, but many may not see the important contributions nurses make as volunteers, researchers, educators, and advocates for a better healthcare system.
  • Nurses make up the largest of all healthcare professions and the profession is growing, in both number and in its capacity for leadership and responsibility as changes to the healthcare system allow nurses the opportunity to utilize more of their education and training than ever before.
  • Nurses are the most trusted professionals in America according to a national Gallup poll. The 2018 poll marks the seventeenth consecutive year that nurses have topped the list of trustworthy and ethical professionals.

How to Observe National Nurses Week

  •  
  • Plan an event in your community or workplace. Some possibilities include:
    • Host a celebration of current or retired nurses in your community.
    • Organize/sponsor a community wide contest that focuses on recognition of a nurse or nurses within the community.
    • Hold a fundraiser and donate the funds to a local charity in the name of a local nurse, group of nurses, or National Nurse Week.
    • Spread the word via press release, blog, advertisement, or any way that can make more people aware of National Nurse Week.
    • Show your appreciation by personally thanking nurses for all that they do. No matter who it may be, just let them know that you appreciate them. They will likely appreciate the recognition.
At Epiphany Healthcare, we understand the important role that nurses play in our nation’s healthcare system and we want to take this opportunity to thank them for their service. Our goal is to use our technology and service to help improve patient care just as nurses around the country and the world do every day.We thank you again, Happy National Nurses Week!

Topics: Epiphany Healthcare, Nation's Health, Epiphany, Nurses, National Nurses Week

Honor Healthcare Workers in May

Posted by Shannon Richter on April 29, 2020 at 2:05 PM

americanhealthcare_covidWith today’s COVID-19 challenges, our hospitals are working hard to protect lives. What better time to have a month of celebration? 

May has specific dates to recognize hospitals and nurses for keeping us healthy. May is home to National Hospital Week, National Nurses Week, and National Nurses Month

National Hospital Week May 10-16, 2020

National Hospital Week is May 10-16, 2020 and it recognizes hospitals for their services. It’s a time when the country, together as one, celebrates the hope and healing that our hospitals provide for us.

Hospitals play such an important role in our communities. Now, more than ever, we are so proud of them. This week, let’s make sure our hospital staffs feel the love. Think of unique ways, even during this pandemic, to show our support to hospital workers. 

For example, in this video Staten Islanders show appreciation to hospital staff. 

Another example is this video that shows New Yorkers cheering for medical professionals. Positive moments like these shine a bright light during this dark time.

MyHospitalWe can show our appreciation to hospital staff by using #MyHospital on social media. Download this template and highlight something special about your hospital. Join us in showing our hospitals how much we appreciate them. You can share how your hospital has helped you or write well wishes to healthcare workers. Remember to share on social media with the hashtag #MyHospital. 

National Nurses Week May 6-12, 2020

healthcareworker_covid-19Nurses care for patients, advocate for patients, and provide hope for patients. They do all this and make it look easy. Not just anyone can do what they do. It takes a special, strong, smart, and caring person to fill the shoes of a nurse. 

During this pandemic, nurses are making personal sacrifices for the health of others. National Nurses Week allows us to recognize them and show our overwhelming gratitude. Here are some special dates during National Nurses Week.

 

May 6 – National Nurses Day

May 8 – National Student Nurse Day

May 12 – International Nurses Day                                                               

National Nurses Month – May 1-31, 2020

There is so much to celebrate about these healthcare heroes that National Nurses Week is now the entire month of May. Each week of May has its own theme.

Week 1 – Self Care

thankyounurses

This week focuses on mindful self-recognition, including emotional and physical well-being. Challenge yourself to engage in healthier activities. 

Week 2 – Recognition

Make a point to raise the visibility of the important work nurses do. Honor the nurses in your community. Nominate a nurse for the DAISY Award that honors extraordinary nurses.

Week 3 – Professional Development

Nurses can focus on how to excel and lead in their nursing careers and inspire others to do the same. 

Week 4 – Community Engagement

Help promote nurses’ invaluable contributions by engaging with your community. Consider using these hashtags. #nationalnursesweek, #nationalnursesday, #nationalstudentnurseday, #internationalnursesday

During May, join us in honoring our healthcare workers. Epiphany Healthcare understands the important role that healthcare workers play in healthcare systems. We want to take this opportunity to thank them for their service. Our goal is to use our technology and services to improve patient care, as nurses around the world do every day. Thank you for your selfless service, healthcare workers.

Learn More About Epiphany Healthcare

 

Topics: Hospital, Nation's Health, National Hospital Week, Healthcare industry, Nurses, National Nurses Week

Thank You To Healthcare Workers Fighting COVID-19

Posted by Shannon Richter on April 3, 2020 at 3:18 PM

iStock-1214841084At this time of world-wide crisis, Epiphany Healthcare is thinking about our customers, the hospitals of the world. The healthcare workers of our hospitals have shown up and continue to save lives with selfless sacrifice.

To give you an idea of how much healthcare workers are thought of, Google has even recognized a surge in searches such as “how to thank healthcare workers,” “how to help medical workers,” “how can I help hospitals,” and “flatten the curve.” To recognize this global surge in searches to help healthcare workers, Google created a “Thank You” video for them. With so many differences among countries around the world, Google does a good job of capturing the united spirit of the world’s unwavering appreciation for our healthcare workers. 

Watch Google Thank You Video Here.

Epiphany Healthcare has responded to the calls for action on our part to help our hospitals and the heroes in them fight COVID-19. To help reduce the spread of this virus and not overrun our hospitals, all of our employees are working from home and all business travel is suspended during this outbreak. You can read more about our complete response to COVID-19 here. During this critical time, Epiphany will also be helping customers expand their Epiphany Cardio Server ECG Management System to support any remote COVID-19 sites immediately and free of charge. We are here for our customers and we can’t say it enough. Thank you!

You can enhance the safety of these extraordinary healthcare workers so that they may continue to care for our loved ones by donating PPE here https://getusppe.org.

 

Topics: Healthcare Communication, Healthcare IT professionals

Supporting Our Customers During COVID-19

Posted by Russ DeRemer on March 31, 2020 at 1:02 PM

While you are fighting to save lives, we are offering to help.

From the desk of the President:

field-hospital

During this health emergency, Epiphany will be helping customers expand their Epiphany Cardio Server ECG Management System to support the new, temporary sites created to battle COVID-19.

If you need to stand up temporary facilities, Epiphany is committed to adding those to your Cardio Server immediately and at no charge. If you are operating on an End of Life version, we are waiving our standard End of Sales/Support restrictions.

Simply call Epiphany Customer Support at
(844) 754.9038 or email your request to support@epiphanyhd.com and we will sign in remotely and get this done for you.


All of us at Epiphany wish you the best,

Russ DeRemer
RussRuss_sig
President  |  Epiphany Healthcare

Topics: healthcare IT, managing diagnostic test results, Cardio Server workflow, Emergency department workflow, Epiphany announcement, Covid-19

Epiphany Healthcare’s COVID-19 Novel Coronavirus Response Plan

Posted by Russ DeRemer on March 18, 2020 at 10:45 AM

From the Desk of the President:

The majority of Epiphany Healthcare’s staff already works remotely. As of today, all employees will be working from home. Business travel is suspended during this outbreak. Many hospitals have notified us that vendors should not be entering their facilities.

covid-19

Project implementation and customer support have always been provided remotely. Our clinical training staff will provide web-based training for our customers. We have extensive experience doing remote training. On-site retraining will be available, if requested, when travel normalizes. 

The sales team does the majority of their work remotely including web demonstrations and proposal reviews. Sales team members will not be scheduling on-site meetings. They can provide video conferencing when requested.

We will be social distancing, washing our hands frequently, using hand sanitizer, and working hard to keep our families safe. We live on conference calls and email. We will continue to communicate diligently and often. These travel restrictions will have a minimal impact on our organization; we will do our best to continue to support our customers and those interested in our products. All of us at Epiphany wish you the best during this difficult period.

 

Russ DeRemer
RussRuss_sig
President  |  Epiphany Healthcare

 

Topics: Cardio Server, Epiphany customers, Healthcare industry, Epiphany announcement, Covid-19

UBMC: Providing the Best Patient Care with Epiphany Healthcare

Posted by Shannon Richter on March 4, 2020 at 4:06 PM

UBH_logoUintah Basin Medical Center is a non-profit community hospital, located in Roosevelt, Utah, that has been an Epiphany Healthcare customer for five years. Uintah Basin uses Epiphany’s Cardio Server to manage their ECG, stress, Holter, and PFT studies. Recently, they added to their system by implementing Cardio Server Mobile. We reached out to our contacts there and they had great feedback to share.

Before implementing Epiphany’s Cardio Server, Chance Hayes, Director of Respiratory Care, said “Our workflow was inefficient. There was lag-time, paper processes, and unnecessary trips to a file room. With our old method, there was up to a 2-week delay for results to be uploaded to our EMR”.

Since implementing Epiphany, the staff put the studies into Cardio Server and the studies are instantly available in the EMR. Printing on paper and digging through a filing cabinet are no longer necessary.

George Brown, Respiratory Therapist, exclaimed, “Working with Epiphany has been wonderful. Our ease ofdoc-twostudies-mobile access has been great, and the interface is user-friendly.”

Chance and George both agreed that implementing Cardio Server Mobile has helped them carry out their hospital’s mission, which is: “Caring for our communities through access to compassionate, quality healthcare and investing in those we serve.” Chance added, “Five outreach clinics are getting nice, clean, diagnostic-quality images, allowing the staff at the clinics to know the status of their patients right away.”

Chance went on to say that Cardio Server Mobile allows them to provide better patient care. He gave this example, “Say someone shows up here at the hospital and just had an ECG in another location. That ECG can be pulled up right away instead of searching for that study; Cardio Server Mobile allows doctors to spend more time with patients.”

Chance Hayes, Director of Respiratory Care:

“Having a standardized workflow has made it possible to manage a system that was
otherwise unmanageable.” 


Both Chance and George echoed that they love their organization because they do the right thing for their patients and implementing Epiphany has been a big step in assisting them in that pursuit. By focusing on implementing technology and processes that help put the patient first, Uintah Basin Medical Center has been able to grow to the largest independent rural healthcare system in Utah. From emergency medical services, to women’s health, to home care services, UBMC works effortlessly for its communities through providing access to compassionate quality healthcare.

Epiphany’s Cardio Server has been a part of this growth of quality care. Cardio Server is a workflow solution with an intuitive user interface that is cost effective and backed by exceptional service. Healthcare organizations can use their existing devices since Cardio Server supports over 260 devices from over 80 vendors in 23 diagnostic modalities. Physician training can be accomplished in about 15 minutes. One EMR interface for all modalities can be leveraged by consolidating multiple test types into one integration. There is live support available 24/7/365 located in the United States. Healthcare organizations can reduce server requirements, storage, and IT costs with Epiphany Cloud Services. Epiphany Healthcare is proud to be a quality healthcare partner for Uintah Basin Medical Center.

 

Learn More About Cardio Server Mobile

Topics: interoperability, HealthIT, clinical workflow, Epiphany implementations, Workflow Problems, Healthcare Communication, Healthcare Technology, Healthcare IT professionals, clinical workflow improvement, efficiency, device integration, Cardio Server Mobile, Mobile ECGs, Mobile Healthcare Applications

Epiphany Supports Modality Worklists from GE CASE Stress Testing Systems

Posted by Shannon Richter on February 12, 2020 at 10:30 AM

Epiphany is proud to announce that GE CASE stress has been added to our compatibility list for modality worklists. With modality worklists, patient demographics and order information from the EMR can be securely transferred between Cardio Server and devices. The use of modality worklists improves workflow through the elimination of manual data entry, increasing efficiency and accuracy. Hospital staff saves time with demographic information and order lists automatically populating into their GE CASE stress device. 

GE_casestress_highres

Automate the Transfer of Information

Are you facing clerical errors as a result of manual data entry? Eliminate manual data entry, reduce the chance of clerical errors, and ensure data integrity. Using modality worklists improves your workflow and allows you to give more attention to your patients. 

Save Time & Spend More Time with Patients

Is your staff spending valuable time entering demographic and order information into your devices? With Cardio Server you can query for a worklist and select the patient directly from the device. Modality worklists help your staff by allowing them to populate demographics with one click. It can also filter the patient orders specific to the department you are working in. 

GE CASE Stress Modality Worklist Process

  1. Physician places an order for a stress test in the EMR
  2. The EMR sends an HL7 order message to Cardio Server
  3. The device queries Cardio Server for the worklist
  4. Epiphany takes the HL7 order information and presents it to the stress device

If your hospital has been losing valuable time entering data into your GE CASE stress devices or facing clerical errors from the manual data entry, modality worklists may be worth learning more about. Contact us to discuss a workflow improvement plan with modality worklists.

LearnMoreAboutModalityWorklistCTA

Topics: modality worklist, Workflow Problems, patient monitoring, Healthcare Communication, Healthcare IT professionals, clinical workflow improvement, Cardio Server compatibility

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