Founded in 2004, Epiphany Healthcare has established itself as an industry leader. Today, over 1,000 hospitals use Epiphany for ECG Management.

Epiphany’s Cardio Server is a web-based software that allows physicians to manage multiple modalities in one application. Physicians manage diagnostic test results from anywhere with Cardio Server Mobile. Diagnostic data management is simple and secure with Epiphany Cloud Services.

Epiphany's 1,000+ customers come in all sizes. Some of these hospitals are critical access or community hospitals. Others are university, large IDNs, and enterprise hospital systems. NASA is among those that trust Epiphany Healthcare. The software itself is only one reason Cardio Server is now used in over 1,000 hospitals worldwide. 

Hospitals also choose Epiphany because of its commitment to data security. Epiphany is the only company in its product category that is ISO 27001 certified for cyber-security.

Epiphany has a 98% customer retention rate. This retention rate is due to the superior support that hospital cardio-pulmonary staff, administrators, physicians, and IT staff receive with the software. Epiphany takes pride in its dedicated employees that care about the needs of each of our customers.

Positive feedback is often given from customers about Epiphany’s support team. Kathleen Ward, from Wallowa Memorial Hospital in Oregon, recently reported to Epiphany, “Your organization is awesome. We have always received prompt, courteous, and efficient support.”

Is Epiphany Healthcare the Solution YOUR Hospital Needs? 

Have a Look at what Epiphany Healthcare does for our Hospitals: 

Are you looking for extra security?

Epiphany Cloud Services Revolutionizes Marshall County Hospital’s Workflow

Do you want to work with a company whose support team feels like a part of your own?

Epiphany Implements a Speedy Upgrade to Help Customer’s COVID-19 Related Issue

Does your workflow need a complete overhaul?

How a #1 Nationally Ranked Hospital Overcame its PFT Workflow Woes with Pulmonary Server 

Do you need to connect hospitals with different EMRs to one system?

HSHS Chooses Epiphany for 13-Hospital Enterprise ECG Management System

Do you need to focus on your patients instead of processes?

UBMC: Providing the Best Patient Care with Epiphany Healthcare

Epiphany Healthcare listens to our customers and provides custom workflow solutions. Listening to our customers is what has gotten Epiphany where it is today; Cardio Server continues to improve and adapt due to excellent customer feedback.

Thank you to the customers that have helped Epiphany Healthcare grow over the past 15+ years. There is so much more to come in the future. 

Sign up for a free demonstration or request a complimentary workflow analysis for more information.

At the end of April 2020, the Hospital for Special Surgery (HSS), NY, required an upgrade for their Cardio Server system as well as the addition of Cardio Server Mobile. The orthopedic hospital contracts out some of their cardiologists and services for reading ECGs. With COVID-19, those physicians were needed onsite more frequently.

Ben Aheto commented, “When we first gave you guys our timeline, you thought we were crazy. Based on experience we had with Epiphany the first go-round, we were confident that the timeline would work if we prioritized the project and kept close communication. We planned for four weeks, but we actually had a week or two to spare! It was pretty seamless - the test scripts were useful. They covered just about everything out of the box. We only added a couple custom things. It was very thorough.”

Ben added that Cardio Server Mobile has helped their workflow, especially in the context of COVID-19. “Enabling the cardiologists to be able to read from wherever they are is helpful. In general, with staff being more mobile, it provided more accessibility in terms of reading, which means quicker reads and results. We’re not limited to a desk to read ECGs.”

When asked what advice they would offer other hospitals that might be having the same issues, Ben said, “We were not having problems with Epiphany beforehand. The timeline was due to COVID-19.” Alex added, “If we were to identify a problem, it would be that the cardiologists were tethered to their computers. With COVID, we’ve actually had cardiologists on site more frequently and they aren’t in front of their computers. If they are going to spend more time on site, they are going to need to read remotely.”

Alex added that there were other benefits included with their upgrade besides the addition of Cardio Server Mobile. “We now have a better ability to see the communication between Epiphany and our EMR (Epic). Within Epic, the ability to see what the HL7 messages look like on Epiphany’s end and Epic’s end is valuable from an IT perspective to help monitor.”

An internal Epiphany note went out congratulating the Epiphany team members involved in the HSS project on a job well done:

This goes out to everyone involved from the initial customer request all the way through go-live yesterday. Hospital for Special Surgery identified a need for an urgent upgrade in association to COVID-19, patient-care issues.

Sales did an excellent job engaging us from the first conversations with the customer. The prep work speaks volumes for the project timeline. Prior to receipt of the purchase order, HSS was prepped with resource needs, a project plan, testing plan, and all expectations thanks to well-coordinated communication from sales. Way to go Karen and Allison!

The customer took the request and our needs seriously. Upon project-team assignment, Bob, Nicole, and Tammy engaged the customer and were able to begin work right away. This allowed for immediate testing, sign-off, and approval of the upgraded version for go-live. THANK YOU Bob, Nicole, and Tammy for an outstanding job! You made this a priority and worked extra hard to assist the customer with a rapidly aggressive timeline.

Epiphany’s dedicated team of over 75 employees focused on ECG Management needs would love to help with your next project. During this time of unrest, we want to do our part to contribute to making your life easier. If needed, Epiphany Healthcare is offering free set up for remote COVID-19 sites. From our sales team to our project team and our support team we are eager to give you the tools you need to best serve your patients. Please let us know how we can help.

Epiphany Cloud Services revolutionized the workflow at Marshall County Hospital in Benton, Kentucky. Their workflow has transformed with a decrease in time and frustration, and an increase in simplicity and security.

They were at the end-of-life with Pyramis, their former system. The staff was also at the end of their rope with support calls, troubleshooting server issues three or four times a week. Marshall County Hospital was ready for improvement. 

Marshall’s former workflow consisted of transmitting an ECG to Pyramis and then assigning ECGs to cardiologists manually. The process was very time consuming, sometimes taking an hour or two. At times, staff from Marshall County would have to drive to Lourdes Hospital to try to help physicians get connected to servers. It tied up time with physicians and the hospital’s IT department.

Since switching to Epiphany Cloud Services, there are no more manual steps, connection problems, and delays. The new workflow is a one-step automatic process. ECGs no longer need to be assigned. Cardiologists are always connected. Since the switch, they haven’t needed any IT support.

According to Jennie Russell, Respiratory Manager at Marshall, ­“Set up went very smoothly even though we had to migrate all of our ECGs. Everyone from Epiphany was willing to help us and it went really well.” 

Russell continued to say, “Our time is freed up to focus on our jobs and our physicians can go anywhere now with Epiphany, even out of state.”

Marshall’s IT Manager, Greg Vaught, said, “Epiphany Cloud Services is much easier than our previous system. The only thing I have to do is make sure connections are stable. It’s been wonderful. I haven’t had any complaints about it at all. Epiphany has freed up my time because I don’t spend time with support anymore.” He was barely sleeping sometimes from navigating through so many ECG management issues before. Now he has peace of mind with the new system in place and can get more rest since he isn’t continuing to work late into the night

From an IT perspective, there are no servers to monitor or support calls to attend. Vaught commented, “We feel better about our security. We were vulnerable to ransomware attacks before. We have lost studies in the past. Now we don’t worry at all about the security of our data, even during natural disasters. Our data is always safe in the cloud.” 

With today’s COVID-19 challenges, our hospitals are working hard to protect lives. What better time to have a month of celebration? 

National Hospital Week May 10-16, 2020

National Hospital Week is May 10-16, 2020 and it recognizes hospitals for their services. It’s a time when the country, together as one, celebrates the hope and healing that our hospitals provide for us.

Hospitals play such an important role in our communities. Now, more than ever, we are so proud of them. This week, let’s make sure our hospital staffs feel the love. Think of unique ways, even during this pandemic, to show our support to hospital workers. 

For example, in this video Staten Islanders show appreciation to hospital staff. 

Another example is this video that shows New Yorkers cheering for medical professionals. Positive moments like these shine a bright light during this dark time.

We can show our appreciation to hospital staff by using #MyHospital on social media. Download this template and highlight something special about your hospital. Join us in showing our hospitals how much we appreciate them. You can share how your hospital has helped you or write well wishes to healthcare workers. Remember to share on social media with the hashtag #MyHospital. 

National Nurses Week May 6-12, 2020

Nurses care for patients, advocate for patients, and provide hope for patients. They do all this and make it look easy. Not just anyone can do what they do. It takes a special, strong, smart, and caring person to fill the shoes of a nurse. 

During this pandemic, nurses are making personal sacrifices for the health of others. National Nurses Week allows us to recognize them and show our overwhelming gratitude. Here are some special dates during National Nurses Week.

May 6 – National Nurses Day

May 8 – National Student Nurse Day

May 12 – International Nurses Day                                                               

National Nurses Month – May 1-31, 2020

There is so much to celebrate about these healthcare heroes that National Nurses Week is now the entire month of May. Each week of May has its own theme.

Week 1 – Self Care

This week focuses on mindful self-recognition, including emotional and physical well-being. Challenge yourself to engage in healthier activities. 

Week 2 – Recognition

Make a point to raise the visibility of the important work nurses do. Honor the nurses in your community. Nominate a nurse for the DAISY Award that honors extraordinary nurses.

Week 3 – Professional Development

Nurses can focus on how to excel and lead in their nursing careers and inspire others to do the same. 

Week 4 – Community Engagement

Help promote nurses’ invaluable contributions by engaging with your community. Consider using these hashtags. #nationalnursesweek, #nationalnursesday, #nationalstudentnurseday, #internationalnursesday

During May, join us in honoring our healthcare workers. Epiphany Healthcare understands the important role that healthcare workers play in healthcare systems. We want to take this opportunity to thank them for their service. Our goal is to use our technology and services to improve patient care, as nurses around the world do every day. Thank you for your selfless service, healthcare workers.

 

At this time of world-wide crisis, Epiphany Healthcare is thinking about our customers, the hospitals of the world. The healthcare workers of our hospitals have shown up and continue to save lives with selfless sacrifice.

To give you an idea of how much healthcare workers are thought of, Google has even recognized a surge in searches such as “how to thank healthcare workers,” “how to help medical workers,” “how can I help hospitals,” and “flatten the curve.” To recognize this global surge in searches to help healthcare workers, Google created a “Thank You” video for them. With so many differences among countries around the world, Google does a good job of capturing the united spirit of the world’s unwavering appreciation for our healthcare workers. 

Watch Google Thank You Video Here.

Epiphany Healthcare has responded to the calls for action on our part to help our hospitals and the heroes in them fight COVID-19. To help reduce the spread of this virus and not overrun our hospitals, all of our employees are working from home and all business travel is suspended during this outbreak. You can read more about our complete response to COVID-19 here. During this critical time, Epiphany will also be helping customers expand their Epiphany Cardio Server ECG Management System to support any remote COVID-19 sites immediately and free of charge. We are here for our customers and we can’t say it enough. Thank you!

You can enhance the safety of these extraordinary healthcare workers so that they may continue to care for our loved ones by donating PPE here https://getusppe.org.

While you are fighting to save lives, we are offering to help.

From the desk of the President:

From the Desk of the President:

The majority of Epiphany Healthcare’s staff already works remotely. As of today, all employees will be working from home. Business travel is suspended during this outbreak. Many hospitals have notified us that vendors should not be entering their facilities.

Project implementation and customer support have always been provided remotely. Our clinical training staff will provide web-based training for our customers. We have extensive experience doing remote training. On-site retraining will be available, if requested, when travel normalizes. 

The sales team does the majority of their work remotely including web demonstrations and proposal reviews. Sales team members will not be scheduling on-site meetings. They can provide video conferencing when requested.

We will be social distancing, washing our hands frequently, using hand sanitizer, and working hard to keep our families safe. We live on conference calls and email. We will continue to communicate diligently and often. These travel restrictions will have a minimal impact on our organization; we will do our best to continue to support our customers and those interested in our products. All of us at Epiphany wish you the best during this difficult period.

Russ DeRemer

President  |  Epiphany Healthcare

Uintah Basin Medical Center is a non-profit community hospital, located in Roosevelt, Utah, that has been an Epiphany Healthcare customer for five years. Uintah Basin uses Epiphany’s Cardio Server to manage their ECG, stress, Holter, and PFT studies. Recently, they added to their system by implementing Cardio Server Mobile. We reached out to our contacts there and they had great feedback to share.

Before implementing Epiphany’s Cardio Server, Chance Hayes, Director of Respiratory Care, said “Our workflow was inefficient. There was lag-time, paper processes, and unnecessary trips to a file room. With our old method, there was up to a 2-week delay for results to be uploaded to our EMR”.

Since implementing Epiphany, the staff put the studies into Cardio Server and the studies are instantly available in the EMR. Printing on paper and digging through a filing cabinet are no longer necessary.

George Brown, Respiratory Therapist, exclaimed, “Working with Epiphany has been wonderful. Our ease of access has been great, and the interface is user-friendly.”

Chance and George both agreed that implementing Cardio Server Mobile has helped them carry out their hospital’s mission, which is: “Caring for our communities through access to compassionate, quality healthcare and investing in those we serve.” Chance added, “Five outreach clinics are getting nice, clean, diagnostic-quality images, allowing the staff at the clinics to know the status of their patients right away.”

Chance went on to say that Cardio Server Mobile allows them to provide better patient care. He gave this example, “Say someone shows up here at the hospital and just had an ECG in another location. That ECG can be pulled up right away instead of searching for that study; Cardio Server Mobile allows doctors to spend more time with patients.”

Both Chance and George echoed that they love their organization because they do the right thing for their patients and implementing Epiphany has been a big step in assisting them in that pursuit. By focusing on implementing technology and processes that help put the patient first, Uintah Basin Medical Center has been able to grow to the largest independent rural healthcare system in Utah. From emergency medical services, to women’s health, to home care services, UBMC works effortlessly for its communities through providing access to compassionate quality healthcare.

Epiphany’s Cardio Server has been a part of this growth of quality care. Cardio Server is a workflow solution with an intuitive user interface that is cost effective and backed by exceptional service. Healthcare organizations can use their existing devices since Cardio Server supports over 260 devices from over 80 vendors in 23 diagnostic modalities. Physician training can be accomplished in about 15 minutes. One EMR interface for all modalities can be leveraged by consolidating multiple test types into one integration. There is live support available 24/7/365 located in the United States. Healthcare organizations can reduce server requirements, storage, and IT costs with Epiphany Cloud Services. Epiphany Healthcare is proud to be a quality healthcare partner for Uintah Basin Medical Center.

Epiphany is proud to announce that GE CASE stress has been added to our compatibility list for modality worklists. With modality worklists, patient demographics and order information from the EMR can be securely transferred between Cardio Server and devices. The use of modality worklists improves workflow through the elimination of manual data entry, increasing efficiency and accuracy. Hospital staff saves time with demographic information and order lists automatically populating into their GE CASE stress device. 

Automate the Transfer of Information

Are you facing clerical errors as a result of manual data entry? Eliminate manual data entry, reduce the chance of clerical errors, and ensure data integrity. Using modality worklists improves your workflow and allows you to give more attention to your patients. 

Save Time & Spend More Time with Patients

Is your staff spending valuable time entering demographic and order information into your devices? With Cardio Server you can query for a worklist and select the patient directly from the device. Modality worklists help your staff by allowing them to populate demographics with one click. It can also filter the patient orders specific to the department you are working in. 

GE CASE Stress Modality Worklist Process

1. Physician places an order for a stress test in the EMR
2. The EMR sends an HL7 order message to Cardio Server
3. The device queries Cardio Server for the worklist
4. Epiphany takes the HL7 order information and presents it to the stress device

If your hospital has been losing valuable time entering data into your GE CASE stress devices or facing clerical errors from the manual data entry, modality worklists may be worth learning more about. Contact us to discuss a workflow improvement plan with modality worklists.