Epiphany Healthcare Blog

We are thankful for our customers every day, especially during this Thanksgiving Season. As employees of Epiphany Healthcare sit around their tables this holiday season, we want you to know that at the top of our thankful list is you, our customers. Here are a few reasons why.

1. For Your Gifts To The World

The work you do to make the world a healthier place is life altering and lifesaving. You are the healthcare heroes, we are simply allowed to contribute to the tool belt that assists you in providing the best patient care.

We have the utmost respect for all of our customers and the caliber of healthcare professionals that you all are. Over 900 hospitals around the world have put their trust in us and we are very appreciative and thankful for every one of you.

2.Without You We Couldn't Give Our Gift To The World

To be able to assist you in the delivery of the healthcare you provide is why we, at Epiphany, come to work each day. Recently our employees were asked why they are thankful to work for Epiphany Healthcare. There was an overwhelming response of, “because of our amazing customers and how we are able to help them help others.” Here are a couple of direct responses.

Barbara Cotton, Implementation Specialist, “What we do makes a difference. I have seen this in my personal life since my family has a history of heart disease. And I love that we are like family.”

Brandon Baker, Project Manager, “The impact our product has on the clinicians and doctors and patients. Hearing the doctors come back and say ‘this is a great product’ gives a purpose to what I do, how I invest my day. The world is a better place because of what we delivered!”

We are thankful that we can assist our customers in any way to provide the outstanding customer care they deliver each day.

3. You Help Us Build Better Software

You help us improve our technology. You speak up about things that can be improved and we listen. We value your feedback. It is your suggestions that drive what goes into our future software updates. This supports our mission of assisting you in providing the best patient care. It’s our goal that you will always have access to the best quality product and services that we can provide for ECG workflow management.

This year has been a big one for Epiphany Healthcare with the many new products and upgrades that have released. We are looking forward to another outstanding year serving your workflow needs. We wouldn’t be here without you and we are so thankful for you!

Happy Thanksgiving from Epiphany Healthcare!

3 Reasons Why GE MUSE Users Should Consider Epiphany Healthcare’s Cardio Server

Since 2013 Epiphany Healthcare has migrated 115 GE MUSE customers to Cardio Server. Why has Epiphany Healthcare become the fastest growing company in the hospital ECG Management market?

1. Improved Workflow

3. Exceptional Support

Epiphany Healthcare offers a customer advocacy team member for each client to ensure success with its products. A live Epiphany representative is available for any support needs 24/7, 365 days a year. Here are some things that have been said recently about the outstanding support from Epiphany employees:

“Sherry Levine consistently provides great service and customer support! I appreciate the extra effort Sherry makes to help resolve our issues. She is unrelenting when it comes to finding solutions to the problems presented! Thank you, Sherry!”

“Ria did an excellent job of understanding the issue we were having. I was unable to accept the change at the time, due to having accepted another patch in our test environment. She continued to follow up with me to see when a good time was. Once we gave her the go-ahead, she was quick to load the changes in Test and later in Prod. She has an excellent work ethic and was a pleasure to work with. Thank you, Ria!”

Epiphany’s Cardio Server has also repetitively outscored ECG management competitors including GE Healthcare’s MUSE and Philips’ TraceMaster Vue in KLAS reports. These reports were compiled using direct feedback from hundreds of healthcare provider organizations and ranked vendors based on product scope, functionality, and benefits associated.

Wally Pruitt, Implementations Manager at Epiphany Healthcare says, “As we continue product development and serving our customers, it is rewarding for the Epiphany team to receive such positive feedback, which validates our commitment to excellence."

Epiphany Healthcare is passionate about our customers. We are committed to simplifying their workflow, enhancing productivity, and providing exceptional service. Sign up for a free demonstration or request a complimentary workflow analysis for more information.

One of our customers relayed this success story about Epiphany Healthcare’s Cardio Server.

While in church on a Sunday, an Epiphany Healthcare customer, a Supervisor of Cardiovascular Services, received a call from one of her reading cardiologists stating that an ECG he had confirmed would not come out of the list. Logging into the hospital’s Cardio Server from her iPhone, she found that the ECG was not properly linked to its order. She re-linked the ECG to its order, verified its promotion to the unconfirmed queue, and then called the cardiologist to let him know he could proceed with his interpretation and confirmation. She solved the problem and satisfied the physician’s request without having to leave church and go back to the hospital. All actions were performed in a matter of minutes.

Epiphany’s Cardio Server is a pure-web, browser-based application, meaning no special software is required to view ECGs or perform administrative functions. With proper security permissions from the Information Technology Department, physicians can use iPhones and other smart devices to visualize acute ECGs as they are notified of them. Beyond this important clinical use, having the power of the iPhone and Epiphany’s Cardio Server creates an easy way of performing system administration from any location that has cell service.

Aside from its constant healthcare technology innovations, what sets Epiphany apart is customer service. According to CEO, Russ DeRemer, “Each department at Epiphany has a hand in ensuring customer satisfaction.”

In fact, when Epiphany Healthcare employees were asked: What do you like most about working at Epiphany? There were a mixture of answers with people listing off many different adjectives. However, one phrase that echoed with employees from the support team to the IT team and all those in between was, “I love that we are customer centric. I love serving our customers.”

These answers were captured on a video that was being produced at Epiphany’s recent company meeting. Check out the video and you can hear the similarity in the answers from employees.

It’s not only employees that all agree that Epiphany Healthcare focuses on customer satisfaction, the customers do too. To give you an example, here are a couple of testimonials about Epiphany’s service.

"I have been very happy with the project management component while working on this migration. I’d give them an A+ in project management and implementation services.” 

Kevin Groskreutz, Division CIO
Hospital Sisters Health System
Illinois & Wisconsin 

"…Your crew was able to make me comfortable that the data we stored was secure and protected. This was not easy given that my SMC staff was as nervous as a cat on a tin roof with someone other than us messing with our data.

You have a great group of folks and should be proud of your team. I have truly enjoyed watching your company grow over the years. I was fearful of moving away from GE and took a chance on you guys back in the day and I am happy to say that I made the right decision." 

Martin "Bubby" Fischer
President/CEO
Southern Medical Corporation

Through technology, product innovation, and exceptional service, Epiphany Healthcare is dedicated to improving clinical workflow and is currently the fastest growing ECG management company in the country. Along with being passionate about the products and services they provide, Epiphany is a company that is full of enthusiastic individuals who are committed to serving their customers’ unique challenges.

“[I love] watching the customers get excited about how we’ve helped them make their workflow and their jobs better for them to better care for the patients.” – Christine Cooper, Epiphany Senior Technician

Epiphany Healthcare is a proud partner of U.S. National Health IT Week, this September 23-27.  U.S. National Health IT Week is a nationwide action week focused on supporting healthy communities across the U.S. through the application of information and technology.

Comprehensive healthcare reform is not possible without system-wide adoption of health information technology, which improves the quality of healthcare delivery, increases patient safety, decreases medical errors, and strengthens the interaction between patients and healthcare providers.

Initiated in 2006 by the Healthcare Information and Management Systems Society (HIMSS), U.S. National Health IT Week has emerged as a landmark occasion for using health IT as part of the overall solution to improve America’s healthcare as a bipartisan, federally led, market-driven initiative.

The Week consists of events across the country, including U.S. National Health IT Week participants — market suppliers, provider organizations, payers, pharmaceutical/biotech companies, government agencies, industry/professional associations, research foundations, and consumer protection groups — all working together to elevate national attention to the advantages of advancing health IT.

View our full list of partners and updates on the Week’s events. Working together with our growing coalition of stakeholders, Epiphany Healthcare is helping to transform healthcare for all.

Sometimes we find that Emergency Department physicians prefer to view diagnostic test results directly from within their Epic EMR. Epiphany Healthcare supports this workflow to allow physicians to perform their duties the way they see fit.

Why do Physicians Want This Workflow?

• Physicians already have the EMR open in the Emergency Department.
• Physicians do not want to be logged into multiple systems.
• Physicians want their interpretations charted into Epic without delay.

The hospitals that utilize this Reverse HL7 workflow usually only use it in the Emergency Department. Physicians in ambulatory environments (clinics, outpatient centers, etc.), however, often read their ECGs one at a time, similar to the Emergency Department. Reverse HL7 appeals to physicians in these environments as well.

Many hospital systems have a dual workflow with both this Reverse HL7 setup and a traditional setup (reading and managing studies from within Cardio Server) at the same facility.

How Does It Work?

• An order is created in Epic.
• The study is performed and transmitted to Cardio Server either with the order or with demographics from the patient’s wristband.
• Cardio Server sends a preliminary study to Epic for physician reading within the Emergency Department.
• The physician interprets and electronically signs the study and Epic sends a Reverse HL7 result to Cardio Server with the changes included.
• Updated results and waveforms are sent back to Epic so that the confirmed study is available from within the patient’s chart.
  
  

At this time, our Reverse HL7 workflow is only available with Epic, but Epiphany is open to developing this interface with other EMR companies. Please introduce us to your EMR vendor to discuss implementation of this Reverse HL7 workflow. If they are amenable, we will work with them.

Epiphany is committed to helping you deliver the best patient care—your way. Using the Reverse HL7 workflow allows physicians to not skip a beat when treating patients.

Epiphany is excited to announce that July 2019 marks our 15th year of business. As we celebrate our company’s success this year, we would like to take a look back and share some words from our founders about how we got here.

“Fishing on Russ’ dock,” recalled Jim Stanczak (Epiphany’s Executive Vice President and General Counsel) when asked if he could share the story of Epiphany’s humble beginning. “It all started on the dock January 1, 2004. Me with a notebook and pen and Russ (Epiphany’s President and CEO) brainstorming. It was a nice day of fishing, it was a nice day to start a business. He and I discussed the requests we received from around the world for a multi-vendor, multi-modality management system and put them on paper. We were in business by July. I asked, ‘What do you want to call it?’ Russ responded, ‘Epiphany.’”

Russ added some commentary on his motivation to start a new company. “I have always worked for smaller companies. After a small company I worked for was purchased by a global medical company, my ability to quickly resolve customer issues and enhancement requests went away. New development moved at a very slow pace. I knew our idea for Epiphany was too good to pass up."

“We formed a highly specialized team with a shared vision to provide a multi-vendor, multi-modality ECG management system. The team was comprised of engineers with over 30 years of experience in the medical device industry and clinical professionals who witnessed firsthand the daily workflow challenges clinical staff faced.”

Once a company of just a handful of talented and dedicated individuals with a plan and a passion, Epiphany now has 70 employees across the nation and abroad with its headquarters in Midlothian, VA and service and support center located in Durham, NC. Epiphany’s Cardio Server is the fastest growing ECG management system in the country with almost 1,000 hospitals using our product worldwide. We are proud to have hospital customers all over the US, as well as in Canada, South Africa, Australia, New Zealand, Malaysia, the Netherlands, the UK, Italy, and Switzerland.

Cardio Server was built with clinical customer requirements and hospital department workflow improvements in mind. As we celebrate our 15th year of business and the journey that has led to our success today, we thank our customers who have made our vision and our progress possible.

About Epiphany Healthcare: 
Epiphany Healthcare simplifies diverse clinical workflow using one consolidated EMR interface. Epiphany is committed to serving its customers’ needs through product innovation, the delivery of exceptional service, and an unwavering dedication to interoperability. Discover why Epiphany is the preferred provider when managing multi-vendor, multi-modality diagnostic test data. Contact us for more information.

Every hospital has a workflow with the goal to deliver the best patient care at appropriate cost.  Yet, did you know that 24.9% of tests are unnecessary partially due to difficulty accessing prior medical records?

Making a hospital’s workflow more efficient can improve the quality of patient care. Products such as Epiphany Healthcare's Cardio Server improve workflow processes.  Cardio Server is an ECG management system that connects test results directly with electronic medical records (EMRs), streamlines the reading of diagnostic studies, and ensures that previous results are always available.

Improve Your Clinical Workflow In Three Easy Steps

1. Identify Workflow Woes - Let Epiphany Analyze Your Workflow

Epiphany can look for ways to improve your current workflow.  Ask others who are a part of the workflow how they think it could improve.  Look for patterns in peoples’ answers to find holes in your process.  Follow different types of workflow users for parts of their day to see what their pain points are.  Then the following questions can be answered:

• What steps are removable?
• What steps are able to be automated?
• What do physicians find most frustrating? 
• How well do your software systems work with your EMR?
• Do your physicians have to log in to several software programs?
• What are the challenges of managing diagnostic test results?
• What challenges do different departments have regarding workflow?
• What parts of your current workflow are essential to keep?
• What is the average time spent with patients?
• What seems to be the overall satisfaction of the patients?

Start Your Workflow Analysis

2. Get Buy-In Early – Epiphany Can Help You Prepare for the Right Workflow Wins

Too often, key decision makers feel that technical changes are being imposed upon them.  Get the leading physicians and power users involved from the beginning.  Ask them what in the workflow can improve to save time in their day.  When you show physicians how you are trying to make these improvements happen; they will be supportive of the workflow changes.

When you put in place changes to end these daily problems, decision-makers will believe in the improvement method.  Physicians say they want it all, Epiphany can help you get it for them. 

Here is an example of how Epiphany Healthcare helped the physicians at Northeast Georgia Medical Center.

3. Implement Workflow Wins - Epiphany Can Create Strategies for Optimization

Now that you know the problem areas of your workflow and you have buy-in, let's find a solution for each pain points.  Here are ways that Epiphany Healthcare can turn your workflow woes into wins.

• Use one software program to manage all cardio-pulmonary tests from many hospitals and facilities. Here are Epiphany’s ten requirements for a multi-modality ECG management system. 
• Simplify your clinical workflow by working with your devices, EMRs, and unique challenges.
• Epiphany Healthcare’s Cardio Server integrates with all EMRs.
• Whether you are paper-based or are already using an ECG management program, Epiphany offers a migration path.
• Use a mobile platform that enables providers to access and edit ECG data from anywhere with iOS devices. With Cardio Server Mobile, information is secure, responsive, and easy to use. 
• Stop Revenue Loss by using graphical data and customized reports from Epiphany Analytica.
• Cloud services simplifies data management by reducing server requirements, storage, and IT costs. Save your hospital time and resources to focus on delivering the best patient care.
• Remove manual steps from your process with Rhythm Strip Management or Modality Worklist.

Your hospital's clinical workflow should run with the same finesse as an experienced surgeon.   It should run with software that helps keep your team's attention and focus on patient outcomes.  Deliver optimal patient care by letting Epiphany Healthcare turn your workflow woes into wins.

Sources:

https://www.epiphanyhealthdata.com/

https://www.imprivata.com/customer-success/best-practices/analyzing-clinical-workflows

https://www.modernhealthcare.com/article/20181103/NEWS/181039969/raising-the-stakes-it-s-getting-harder-to-be-a-top-tier-heart-hospital

https://www.imprivata.com/customer-success/best-practices/engage-care-providers

https://hbr.org/2016/11/4-steps-to-sustaining-improvement-in-health-care

https://getreferralmd.com/2016/08/30-healthcare-statistics-keep-hospital-executives-night/

 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5587107/

Imagine using one software program to manage all the different cardio-pulmonary diagnostic tests in your organization from multiple hospital facilities. Epiphany’s Cardio Server simplifies clinical workflow by working with your current devices, electronic medical records (EMRs), and unique challenges.

Are you thinking about implementing an enterprise-wide healthcare IT solution? Epiphany has helped many enterprise hospital systems consolidate multiple ECG management systems and migrate legacy ECG data into Cardio Server. For example, Hospital Sisters Health System is a multi-institutional health care system comprised of 13 hospitals in 12 communities that chose Epiphany for their Enterprise ECG Management System. Indeed, many IDNs use Cardio Server as their workflow solution.

Maximize Your ECG Management System

Cardio Server is scalable and flexible. It can manage multi-modality, multi-vendor integrations within your enterprise. It has comprehensive HL7 messaging. Cardio Server supports multiple EMRs from different sites integrated through one single solution.  Epiphany communicates with all major EMRs, including:

Easily Migrate To Cardio Server

For hospitals with an existing ECG management system, Epiphany can migrate your legacy data into Cardio Server.  Epiphany extracts ECGs from the source management system, processes the data, and then loads the processed ECGs into Cardio Server. After migration, you have full functionality on legacy data including serial comparison and calipers.

Beyond migration of legacy data, Cardio Server supports multiple time zones for enterprises that extend beyond a single region. It has flexible patient identification criteria for multi-sites lacking enterprise-wide, unique patient IDs. It can also be configured to link orders for inpatient procedures. Cardio Server can reside on your infrastructure and is compatible with your backup and virus protection plans. It is also completely nonproprietary when working with diagnostic devices.

Epiphany makes it easy to start using Cardio Server. When you pair that with Epiphany’s commitment to exceptional customer service, Cardio Server is an ideal enterprise solution for IDNs. Epiphany believes that interoperability in healthcare leads to better patient care.