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Epiphany Healthcare Blog

Guest Post - Egress gets an A+ for helping Epiphany Healthcare get a clean and secure bill of health

Posted by Joanne Godfrey on December 3, 2018 at 3:56 PM

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Customer background

Headquartered in Midlothian, Virginia, Epiphany Healthcare delivers an ECG management system, Cardio Server, which simplifies clinical workflow and enables healthcare providers to securely access ECG data and other diagnostic test results from anywhere. Supporting over 950 hospitals and healthcare providers worldwide, Epiphany is committed to serving customers’ needs through product innovation and exceptional service.

The business challenges

As a leading provider of healthcare technology solutions, Epiphany handles significant amounts of HIPAA regulated information. The company recently sought to implement solutions that would enhance the security when transferring sensitive, regulated healthcare data, including ECG studies containing PHI, between Epiphany and healthcare providers, partners, and internal users, specifically:

  1. Secure, encrypted email communications when discussing regulated or sensitive patient information.
  2. Secure, streamlined process for healthcare providers to upload patient ECG information to its servers.

“We needed something universal that encrypts emails, that everyone could be a part of, and that didn’t require us to change our email system. We were also looking for a new FTP site. Finding a system that delivered both made me look like an all-star.” said Chad McQuarrie, System Administrator at Epiphany Healthcare.

“Thanks to Egress everything is secure and compliant." Chad McQuarrie, System Administrator, Epiphany Healthcare

The solution: The Egress Platform

Following a review of various products, Epiphany selected the Egress data security platform, specifically Egress Email and File Protection and Egress Secure Web Form.

  • Egress Email and File Protection offers easy-to-use, flexible encryption that provides the highest levels of security. In addition to encrypting message contents and attachments, it enables total control over shared information in real time, with the ability to revoke access, audit user actions and add message restrictions to prevent mishandling of sensitive data.
  • Egress Secure Web Form delivers fully customizable web-based forms that enable third parties to easily upload files and submit them to the organization in an encrypted format. McQuarrie was particularly relieved to find a solution to both challenges from a single vendor as it made management a lot easier.

Easy set up and support

The seamless integration with Epiphany’s existing G-Suite and Microsoft Office platforms was a significant benefit for McQuarrie and his team. It meant that no changes were needed to existing work processes, no end-user training was required, and no additional infrastructure purchases were necessary.

“It was one of the smoothest deployments I have ever experienced, and the Egress Support team is one of the best I have ever seen. They worked collaboratively with me and were very hands on!”commented McQuarrie.

Secure sensitive email communications

Used across the company to secure communications between Epiphany and healthcare providers, partners, and internal users, Email and File Protection automatically encrypts emails containing HIPAA, PHI and other sensitive or regulated information.

McQuarrie and Epiphany users particularly like the solution’s seamless and simple integration with G-Suite and Microsoft Office, including the ability to encrypt and decrypt content, directly from within an email, with one click. They also like the ability to log, track, and report when an encrypted email is opened.

“This is a big plus for us. I have logs on everything and it enables us to definitively prove compliance – which is a big bonus when undergoing a HIPAA audit,” commented McQuarrie. “It’s not just about proving what happened, it’s also about proving what didn’t happen. We can show that we’re really locked down and can prove that a breach did not happen.”

Secure portal for uploading sensitive data

In addition to Email and File Protection, Epiphany uses Egress’ Secure Web Form to create a web-based portal through which users can easily and securely submit ECG studies and other sensitive patient scans and files – all in compliance with HIPAA requirements. The ability to customize the forms, determine pre-approved file types and data workflows was very valuable to Epiphany. “Secure Web Form is extremely easy for our customers to use and it encrypts the data being uploaded – which is huge for us,” added McQuarrie.

Prior to using Egress, customers frequently asked how they should send ECG study data to Epiphany. “Thanks to Egress we now have established Standard Operating Procedures. Our processes are clear, we have a specific protocol, everything is secure and compliant, and there is no way to bypass the system. This is something we promote to our customers. Egress gives us and our customers confidence in our security and we all feel better about it,” commented McQuarrie.

HIPAA auditing and compliance

Epiphany recently underwent its annual HIPPA audit. As part of the audit, McQuarrie was asked to confirm the processes used to secure sensitive data. “I simply said, ‘we use Egress’ and I attached Egress’ documentation and outlined how we use the products, and that was it! That answered all the auditor’s questions. Egress helped us ace our audit,” commented McQuarrie. “Egress gets an A+ from me!”

 

 

 

Topics: Healthcare IT professionals

3 Reasons We Are Thankful for Our Customers

Posted by Shannon Richter on November 19, 2018 at 10:10 AM

We are thankful for our customers every day, especially during this Thanksgiving Season. As employees of Epiphany Healthcare sit around their tables this holiday season, we want you to know that at the top of our thankful list is you, our customers. Here are a few reasons why.

1. For Your Gifts To The World

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The work you do to make the world a healthier place is life altering and lifesaving. You are the healthcare heroes, we are simply allowed to contribute to the tool belt that assists you in providing the best patient care.

We have the utmost respect for all of our customers and the caliber of healthcare professionals that you all are. Over 900 hospitals around the world have put their trust in us and we are very appreciative and thankful for every one of you.

2.Without You We Couldn't Give Our Gift To The World

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To be able to assist you in the delivery of the healthcare you provide is why we, at Epiphany, come to work each day. Recently our employees were asked why they are thankful to work for Epiphany Healthcare. There was an overwhelming response of, “because of our amazing customers and how we are able to help them help others.” Here are a couple of direct responses.

Barbara Cotton, Implementation Specialist, “What we do makes a difference. I have seen this in my personal life since my family has a history of heart disease. And I love that we are like family.”

Brandon Baker, Project Manager, “The impact our product has on the clinicians and doctors and patients. Hearing the doctors come back and say ‘this is a great product’ gives a purpose to what I do, how I invest my day. The world is a better place because of what we delivered!”

We are thankful that we can assist our customers in any way to provide the outstanding customer care they deliver each day.

3. You Help Us Build Better Software

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You help us improve our technology. You speak up about things that can be improved and we listen. We value your feedback. It is your suggestions that drive what goes into our future software updates. This supports our mission of assisting you in providing the best patient care. It’s our goal that you will always have access to the best quality product and services that we can provide for ECG workflow management.

This year has been a big one for Epiphany Healthcare with the many new products and upgrades that have released. We are looking forward to another outstanding year serving your workflow needs. We wouldn’t be here without you and we are so thankful for you!

Happy Thanksgiving from Epiphany Healthcare!

How a Healthy Clinical Workflow Reduces Revenue Loss - Introducing Epiphany Analytica™

Posted by Shannon Richter on October 17, 2018 at 11:14 AM

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Does your hospital have any of these problems: delayed billing resulting in lost revenue, workflow noncompliance, understaffing/overstaffing, and/or training issues?

What if you could use clinical data from Epiphany Healthcare’s Cardio Server to help you improve your workflow and save money by identifying clinical inefficiencies for remediation?  Wouldn’t you want to?

By helping you pinpoint problem areas in your hospital’s operations, Epiphany Healthcare enables you to forecast staffing needs, evaluate performance metrics for staff, clinics and organizations, and schedule reports with automatic delivery.  How can we do all of that?

Leverage Data to Drive Quality Improvements.
Request More Information.
Introducing Epiphany Analytica™!

Your Reporting Source for Improved Workflow

  • Capture the right metrics across your organization. Epiphany Analytica™ identifies costly trends and opportunities for improvement.
  • Identify the cause of lost ECG revenue. Epiphany Analytica™ delivers the data needed to inspire change.
  • Leverage easy-to-read graphs to provide insight to those who own the process. Precisely measure and display data-driven reports.
  • Utilize data to encourage quality improvements. Equip your organization with the right tools at the right time.

Analytica™ allows hospitals to examine historical data to identify trends and get a sense of how departments and staff are performing.  With Analytica™, hospitals evaluate staffing needs, workload distribution, and potential training needs by comparing metrics week-to-week, month-to-month, or year-to-year.  The automated reporting schedule is customizable based on the hospital’s needs.  Automated report delivery eliminates delays and the risk of human error.  Analytica™ graphs measure progress toward meeting goals and performance targets.

Leverage data to drive quality improvements.  If you can’t measure the process, you can’t improve the process. Analytica™’s operational monitoring provides a snapshot of the health of your workflow.

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Determine at a glance the efficiency of reading physicians and sites.  The unconfirmed-to-confirm time report from Analytica™ presents data on how long an ECG waits in the unconfirmed status to be read by the physician.  In some states insurance companies will deny the claim if it is not processed within a specific time frame?  This report allows evaluation of the readers’ efficiency in confirming a study, which is tied to how quickly the bill can go out. Delayed readings cause revenue loss due to late billing.  With this report see:

  • Average time studies spend in the unconfirmed status
  • Average time in unconfirmed by site
  • Confirmations by site
  • Average time by provider to confirm studies
  • Number of studies confirmed by provider
Evaluate Technicians that Perform ECGs before Receiving Order Studies Missing Orders

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Hold your staff accountable by finding trends and quickly identifying the day of the week and the time of day when there is an increase in studies without orders.  This report will shed light on the following:

  • Number of studies missing orders by weekday and time of day
  • Number of studies missing orders by each technician
  • Number of studies missing orders by site
  • The technician who performed each study
Evaluate the Effectiveness of Training and Tech Performance Create to Promote Time

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Find out the average time from creation-to-promote by each technician with this report.  Determine the sites and technicians who are following protocol.  This report provides data on the time required for ECGs to reconcile to an order and be made available to the reading physician and the following:

  • Shows percentage of studies that auto reconcile in 10 seconds or less
  • How long it takes to get the study to the provider’s box to be read
  • Shows percentage of studies that have delayed reconciliation and the average delay
  • Average time each site took to promote a study to the unconfirmed status where the provider can read it

Capture the right metrics across your hospital and use them to make your clinical workflow as efficient as possible. Equip your organization with the right tools at the right time to communicate the full picture.  Identify the cause of lost ECG revenue by using clear graphical data. Analytica™ can identify costly trends in the clinical environment. Let it help you.

Learn more about Epiphany Analytica

 

Topics: clinical workflow improvement, Healthcare IT professionals, Workflow Problems, ECG data

Patient Monitoring Workflow Streamlined With Epiphany’s New Rhythm Strip Management Solution

Posted by Allison Fawber on August 23, 2018 at 9:56 AM

If you scan rhythm strips into your EMR, you know this is a labor-intensive and costly process. Epiphany now offers the ability to automatically store rhythm strips from your central monitoring station in your EMR.

Rhythm_Strips_trash.pngEpiphany’s Rhythm Strip Management solution (RSM) takes rhythm-strip data in PDF format from the Philips Information Center (PIIC and PIIC iX) and automatically transfers the rhythm strips to the EMR as an unsolicited HL7 result. This is an elegant solution for the end user, considering the number of problems it solves for a hospital’s rhythm strip management workflow. 

At many hospitals, rhythm strip management workflow looks like this:

RNs and monitoring techs have to manually print, cut, and paste the rhythm strips; they often hand write a validation signature on those strips. Rhythm strips then have to be copied and scanned so that they can be viewed in the EMR. For those using a telemetry cockpit, complex workflows exist due to the volume of patients that are being monitored.

Epiphany’s RSM solution:

With Epiphany’s RSM, no more printing, pasting, or scanning is necessary. The costs associated with scanning and paper (thermal strip chart recorder or 8.5 x 11) are eliminated. The RN strip–validation process can occur in the EMR or in Epiphany. The rhythm strips are automatically transferred and quickly available in the EMR.  Epiphany’s RSM supports an unlimited number of rhythm strips per patient. Overall, after implementing Epiphany’s RSM, workflow is faster, accurate, and more efficient.

Ask for more information about this product and an Epiphany representative will contact you to discuss your rhythm strip management needs and review next steps.

Learn More About Epiphany's Rhythm Strip Management

Topics: patient monitoring, rhythm strips, rhythm strip management, Epiphany Healthcare

3 Easy Ways to Make Your Hospital More Efficient

Posted by Shannon Richter on August 17, 2018 at 12:06 PM

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Is the hospital you work for your home away from home?  Do you want your hospital to be the best it can be?  Do you see room for improvement but don’t know how to improve the efficiency of your hospital?

Most efficiency problems in any industry come down to one thing—communication.  The old saying, 'communication is the key to any good relationship,' also applies to the doctor/patient relationship.

If you can improve communication processes, you could cut costs while improving healthcare.  More fluid communication can reduce the time it takes for nurses and doctors to do their jobs.  More fluid communication allows doctors the ability to provide patients with more timely test results and care to reduce patients’ fear while waiting for the unknown.  

Here are three easy ways to streamline your hospital's communication and workflow.

Request a FREE Workflow Analysis

Make Your Hospital More Efficient by Simplifying Your Cardiology Workflow

Epiphany’s Cardio Server ECG Management System

Leave paper and the delays in its processing in the past.  Epiphany's Cardio Server ECG Management System has an intuitive user interface and is IT friendly.  It allows you to pull up ECG data and other diagnostic test results from anywhere in the hospital.  You can view ECGs from an iPhone or iPad or leverage our new Cardio Server Mobile Application.  This digital access eliminates the need for paper copies.  A doctor can easily pull up results at the patient’s bedside with a touch of a screen.

Make Your Hospital More Efficient by Simplifying Your Pulmonary Workflow

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Pulmonary Server

Epiphany's Pulmonary Server allows users to access, view, edit, and electronically sign pulmonary studies and other diagnostic test data from anywhere in the hospital, office, or home.  It streamlines communications and hospital efficiency by saving time and reducing labor costs.  Just look what it did for the Cleveland Clinic.

Make Your Hospital More Efficient by Going to Paperless Rhythm Strips

Rhythm Strip Management

Epiphany's Rhythm Strip Management provides a solution to the labor-intensive challenges of patient monitoring strip management.  The application eliminates paper and the time it takes to cut it, scan it, file it, and read it.  Again, paper belongs in the past.  Anyone with access can pull up rhythm strips digitally and instantly.  This instant access reduces time and streamlines communication.

More timely communication makes hospitals more efficient.  Using these three, or even just one of these solutions, will streamline your hospital's communication.  Healthcare technology such as these applications will significantly improve the care-delivery experience for both the doctor and the patient.

 Contact Us for a Demonstration or More Information

Topics: Smart devices in healthcare, Mobile Healthcare Applications, Mobile ECGs, Cardio Server Mobile, Cardio Server compatibility, efficiency, rhythm strip management, healthcare workflow efficiency, Epiphany Healthcare, ECG management, clinical workflow

Advocating & Caring: Epiphany Healthcare Observes National Health Center Week

Posted by Shannon Richter on August 9, 2018 at 6:00 PM

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Epiphany Healthcare prides itself on improving workflow efficiency for healthcare organizations.  Epiphany provides these organizations one software solution that manages all their different diagnostic tests.  Cardio Server allows doctors to access their ECG data and other diagnostic test results from anywhere in the healthcare organization, office, or home including smart devices.  This solution streamlines the nurse-to-doctor communication and gets results to patients sooner.

Learn More About Cardio Server

Health Centers are among the healthcare organizations that Epiphany helps to provide the best workflow solutions for.  Health Centers are non-profits that work toward the mission of serving to improve the health of patients in the community in which they live.

What is National Health Center Week

National Health Center Week is the time that is designated annually to recognize and bring awareness to America's Health Centers and the mission that drives them.  They provide necessary healthcare in the communities that need them most.  Their doors are open to virtually everyone.  They not only provide primary care to millions of patients but try to find solutions for the main health concerns within their community.

 Why Observe National Health Center Week

The people that work for Health Centers are on the front lines with bleeding hearts of hope and health for all each day.  Community health workers wear many more hats than simply assisting with healthcare needs.  They have many roles and are heroes of healthcare to people that otherwise have barriers to healthcare.  America’s Health Centers and their heroes should be recognized for the great work that they do.

How to Observe National Health Center Week

National Health Center Week in 2018 is Sunday, August 12th through Saturday, August 18th.  Each day has its own focus to celebrate, such as Children’s Health Day and Healthcare for the Homeless Day.  The National Association of Community Health Centers and the Health Center Advocacy Network are inviting everyone to celebrate these Health Centers and the heroes that work for them by participating in one or more of these designated days.  According to the National Health Center Week website, these are the focuses for each day.

 

Sunday, 8/12: Legislative Appreciation Day

Monday, 8/13: Honoring Health Center Heroes

Tuesday, 8/14: Public Housing Health Centers Day

Wednesday 8/15: Healthcare for the Homeless Day

Thursday, 8/16: Agricultural Worker Health Day

Friday, 8/17: Patient Appreciation Day

Saturday, 8/18: Children’s Health Day

 

If the focus days do not hit home with you or you’d like to show your appreciation to your community’s Health Center heroes in another way this week, by all means please do so.  Shout out to your Health Center heroes this week and show them some love.  Epiphany wishes all of our Health Center organizations and their staff a happy National Health Center Week.

 Help Your Healthcare Heroes Become Workflow Heroes

 

Topics: Healthcare Communication, managing diagnostic test results, device integration, Healthcare Technology, ECG results, EKG management, HealthIT

#1 Rated Orthopedic Hospital in the US Goes Live with Epiphany's Cardio Server and Improves their ECG Workflow

Posted by Kevin Sekula on August 7, 2018 at 11:35 AM

When asked why Epiphany’s Cardio Server appealed to him, Carl Navarro, Chief of Cardiopulmonary Services at the Hospital for Special Surgery (HSS), responded, “They put all of the diagnostic test results from all of the modalities on one screen. It is a huge advantage to now have a dedicated cardiopulmonary database whereas before, the hospital was using three different systems. Now, ECG, PFT, and Holter studies are all in the same place on the same screen.” 

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HSS in New York City went live with their Cardio Server system the week of June 18-21st. They are managing multi-modality diagnostic test results with Epiphany. Ranked #1 for Orthopedics by US News & World Report, the hospital’s mission is to lead the world as the most innovative source of medical care, the premier research institution, and the most trusted educator in the field of orthopedics, rheumatology, and their related disciplines.

Carl Navarro continued to share other great results about their new workflow after implementation. “Cardio Server is going to be a huge time saver for the staff. In the past, the staff had to credit all the ECGs that were read without an order,” he claimed. “Now, all of the studies have a matching order, making it easier for the staff to capture revenue that was formerly lost.” In addition to this labor/cost savings, Carl sang other praises about working with Epiphany. He chose Epiphany’s Cardio Server because he could tell that Epiphany makes customer satisfaction a big priority. In fact, feature requests and feedback from the customer go to Epiphany’s engineering team to be included in the next software release.

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In summary, Carl Stated that Epiphany:

  • Improved their order workflow by making sure every ECG is linked to an order, thus saving the technician valuable time and reducing the chances for clerical errors resulting in possible revenue loss.
  • Provided a better workflow to assign studies to the correct MD so that we no longer have to worry about the wrong provider reading a study.
  • Made all of the pertinent departments’ studies viewable in one system.
  • Assigned a strong implementations team with excellent onsite training for an overall great implementation. Epiphany’s team members felt like an extension of our own team and the Epiphany project team really drove us to set up the right kind of workflows for our facility. 

Darlene Rowman, the lead Cardiopulmonary Tech at HSS, stated she has used two other widely known systems before Cardio Server. She said Epiphany’s Cardio Server is by far the most user-friendly system. “The software is very intuitive, easy to use, and it didn’t take long at all to train their staff.”

One of Epiphany’s Clinical Training Specialists, Tammy Smith, received wonderful feedback on Epiphany’s report tool. The technician she worked with mentioned that what could take her a week on their previous system would now only take a few minutes.

Now that the hospital staff has been using the system for a little over a month, our Customer Advocacy Specialist reached out to see how they were doing. She was told that the doctors are doing “phenomenally well” using the new system.

Epiphany wants to partner with you throughout all stages of your project. After your decision to adopt our system, we make sure it will work the right way for your organization and that it will maximize your efficiency. If you are wondering how our project implementations work, or how we handle post go-live support to maintain a continued partnership with you, sign up for a free consultation below.

Get Your Free Consultation with Epiphany's Implementations Director! 

Topics: match order to study, Improved Efficiency, clinical workflow improvement, workflow improvement, solving workflow problems, managing diagnostic test results

More and More Doctors are Using Mobile Smart Devices

Posted by Allison Fawber on July 11, 2018 at 3:13 PM

Epiphany's Cardio Server MobilePictured above: NEW Cardio Server Mobile

Here’s What This Means for the Healthcare Industry

In the healthcare industry, a large selection of applications for mobile smart devices are now available and increased usage of these devices is transforming the practice of medicine. These tools help doctors and nurses perform important tasks and are used in many areas, such as health record maintenance, patient management and monitoring, decision-making, and communication with patients and colleagues.

Mobile devices and iOS apps benefit healthcare practitioners by giving them increased access to tools and helping them make better clinical decisions that improve patient outcomes. Here are some recent findings on the increasing use of mobile smart devices among medical practitioners and what this trend means for the future of healthcare.

Growing Use of Mobile Smart Devices in Healthcare

The use of mobile smart devices in the healthcare industry has grown dramatically in recent years. A 2016 Spok survey found that 63% of organizations have a plan for mobile devices, which is a 34% increase from 2012.

The survey also found that 78% of participants intend to use mobile devices for doctor-to-doctor communication and 74% said they would use mobile devices for nurse-to-doctor communication and test results management. In addition, 78% of hospitals surveyed indicated that they supported smartphone usage. The study also revealed that the top three systems being accessed by mobile devices are electronic medical records (EMR), directory lookup, and drug reference.

Benefits of Mobile Healthcare

There are many ways that mobile usage is transforming the healthcare industry. Here are some of the major benefits of mobile healthcare:

  • Allows for remote viewing of test results
    Specialized iOS tools can be used to remotely view diagnostic tests. With these tools, medical practitioners can access test results from anywhere. This gives them the opportunity to read the tests sooner and get results to their patients faster. With these apps, doctors can also store studies and share them with their colleagues when necessary. In many cases, viewing test results on mobile devices is just as effective as viewing them at a standard workstation.
  • Increased workflow efficiency
    The use of mobile applications increases workflow efficiency by automating much of the paperwork and reducing clerical errors in recording patient history. This automation decreases the risk of misplaced files and records. There are also apps that assist with data collection and entering patient information into an EMR. They provide secure access to patient information like medical history, test results, and scans. Doctors can easily access patient information on their devices from anywhere, which can save crucial time in a medical emergency.
  • Improves communication between doctors and nurses
    Recent studies have shown the use of mobile devices improves communication between doctors and nurses in medical wards. The devices provide a variety of ways to communicate, such as texting, phone calls, and video conferences and helps doctors to respond to emails more quickly.  In another survey, over 80% of participants said they used mobile devices to communicate with their colleagues about patient care and found texting to be more efficient than phone calls or in-person meetings. Most importantly, using mobile devices to communicate also saves time in emergency situations, which can save lives.
  • Assists communication between doctors and patients
    The growing use of mobile devices in healthcare allows for more real-time communication between doctors and patients inside and outside of a hospital or medical office. This makes it easier for patients to get in touch with their doctors if they have a question or concern and for doctors to check in with patients about their treatment. Patients who believe their doctors are truly invested in their care are more engaged and more engaged patients are more likely to follow their doctor’s care plan, take medications, and incorporate healthy practices.
  • Allows for direct patient monitoring
    Mobile devices are increasingly being used to directly monitor patients with many chronic diseases. iOS devices can be used to take patient vitals, which allows data to be gathered electronically.  This can reduce the need for office visits and provides a way for doctors to monitor patients with chronic conditions such as diabetes, Alzheimer’s, and heart disease from anywhere.

How Mobile Smart Devices Are Transforming Healthcare

One of the main advantages of mobile smart devices is they allow doctors to check in on their patients anytime. These devices increase efficiency in healthcare settings, which can save lives in emergencies. Epiphany’s Cardio Server Mobile is one iOS application that is transforming healthcare by allowing doctors to access ECG data remotely. This means that a patient who has an ECG in an ambulance can have the results sent directly to their cardiologist’s mobile device. By viewing the test results immediately on an iPhone, the doctor can make a diagnosis and have the Cath Lab prepare for the necessary procedure before the patient arrives at the hospital. This saves critical time in a cardiac emergency and dramatically increases a patient’s chance of survival.  

Cardio Server Mobile is optimized for iOS smart devices, which makes it extremely responsive and easy for a doctor to use. It is also a secure-data application and no patient data is left on the device after the doctor finishes with the test results.

Another cutting-edge iOS app is Kardia by AliveCor, which allows a patient to record a single-lead electrocardiogram using the KardiaMobile device with a smartphone or the KardiaBand with the Apple Watch. After taking the ECG, AliveCor’s algorithm’s will tell the patient if they are in atrial fibrillation. The patient can send the results directly to a cardiologist or a cloud-based platform and save the information in the patient’s records. This allows the cardiologist to quickly detect an arrhythmia, which can cause sudden cardiac death if untreated. AliveCor allows an arrhythmia patient to get treatment immediately, which can save lives.

Epiphany added over 100 devices to our compatibility list in 2017, including this device. When launched, this integration will make it possible for patients to transmit ECGs taken from the Kardia device and have them available in Cardio Server for a cardiologist to compare with previous studies.

The use of mobile smart devices and apps in medical settings continues to grow. An increasing number of doctors and medical professionals are making use of smartphone technology to view test results and to communicate more efficiently with colleagues and patients. A vast selection of apps for mobile smart devices are being developed and refined, which will continue to transform the future of healthcare.

 Time to Transform with the Healthcare Industry. Learn More About Cardio Server  Mobile

 

Topics: Cardio Server Mobile, Mobile ECGs, Mobile Healthcare Applications, Smart devices in healthcare

Security, Threats, and Bad Actors in Healthcare

Posted by Russ DeRemer on May 22, 2018 at 10:42 AM

From the desk of the President: Focus on cybersecurity 

The number of bad actors, the seriousness of damage, and the frequency of threats continues to increase in healthcare cybersecurity.  Healthcare and medical devices are under attack.  Managers must consider cybersecurity when maintaining and upgrading their medical devices.

Cyber Security

Healthcare Ransomware, Data Breaches, Represent Top Industry Threats (from the 2017 HIMSS Cybersecurity Survey) by Elizabeth Snell, Thinkstock

75% of the 239 healthcare respondents said that their organization experienced a significant security incident in the past 12 months.  Nearly all of those entities (96%) were able to identify the threat actor.

37% of healthcare respondents that experienced a security incident in the past 12 months said it was due to an online scam.  20% of those surveyed attributed the attack to a negligent insider, with another 20% said a hacker caused the issue.

55% of those surveyed said their organization has a dedicated or defined amount of the budget for cybersecurity needs.

The 2017 HIMSS Cybersecurity Survey Final Report found:

•  Patient Safety is the #1 Concern
•  Data Breach is the #2 Concern
•  Spread of Malware is the #3 Concern

Epiphany Healthcare customers have often, in the past, waited to upgrade their systems until their operating system or browsers reached end of life.  This strategy may have been OK six or seven years’ ago.  It is not today.

Today, our software has evolved with a tremendous focus on the escalating cybersecurity threats and is much more secure than the software deployed six or seven years’ ago when the constant threat did not exist.

We contract with consultants to identify system vulnerabilities.  Those vulnerabilities that can be patched are released for the current version.  Vulnerabilities that cannot be patched are addressed in the next release.  This is an ongoing process to keep up with the evolving security threats.

In summary, current versions of Epiphany’s Cardio Server are far more secure than versions from six years’ ago.  Epiphany strongly recommends that every time you add a new module or feature, include a software upgrade in your purchase.  The software is included in your annual support agreement, you only pay for project management and technical engineering to implement the upgrade.  It is the prudent course to take in today’s world.

Take a Look: Start Planning Your Upgrade

Topics: security, Cardio Server security, upgrade, cybersecurity

Epiphany Adds Over 100 New Devices to Cardio Server’s Compatibility List

Posted by Eddie Hernandez on April 25, 2018 at 12:28 PM

In 2004, Epiphany opened its doors with a goal to be vendor-friendly and integrate with as many different devices as possible to best support our customers’ complex needs. We are always looking to expand our compatibility list. 2017 marked a record-breaking year as we added over 100 new device integrations!

  • Increased the Number of Supported Diagnostic Devices from 150 to 260
  • Expanded the Number of Modality Types Supported from 15 to 23
  • Developed New Relationships with Device Manufacturers, increasing them to over 80
  • Refined Our Internal Process to Support New Device Integrations
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What Does This Mean for You?

  • Cardio Server is Flexible, Making it an Ideal Enterprise Solution
    • If your organization is an enterprise system with multiple hospitals, clinics, and different devices, Epiphany has the ability to customize your Cardio Server to work with them.
  • Use Only One Application to Manage Multiple Diagnostic Devices
    • If you purchase new devices for your hospital, there is no need to purchase additional management software. New modalities are easily added to an existing Cardio Server system.

We Want to Integrate with Your Devices!

  • Epiphany already integrates with 23 different modality types. However, if your hospital’s device(s) are not listed, let us know!
  • Submit your integration inquiry to our Product Manager of New Ventures here and we will determine and notify you if your diagnostic device can be added to our growing list of compatible devices.
  • Have questions about your devices? Chat live with our Product Specialist to get answers in real-time.

Discover Your Organization’s Potential with Cardio Server

Want to learn more about how Cardio Server will integrate with your devices? Let's talk! 

With over 850 hospital customers worldwide and a commitment to providing exceptional customer service, discover why Epiphany's Cardio Server is the fastest growing ECG management system on the market today.

 

View Cardio Server's Compatibility

Topics: HL7 integration, Multi-Vendor, multi-modality, device integration, Cardio Server compatibility

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