Epiphany Healthcare Blog

UBMC: Providing the Best Patient Care with Epiphany Healthcare

Posted by Shannon Richter on March 4, 2020 at 4:06 PM

UBH_logoUintah Basin Medical Center is a non-profit community hospital, located in Roosevelt, Utah, that has been an Epiphany Healthcare customer for five years. Uintah Basin uses Epiphany’s Cardio Server to manage their ECG, stress, Holter, and PFT studies. Recently, they added to their system by implementing Cardio Server Mobile. We reached out to our contacts there and they had great feedback to share.

Before implementing Epiphany’s Cardio Server, Chance Hayes, Director of Respiratory Care, said “Our workflow was inefficient. There was lag-time, paper processes, and unnecessary trips to a file room. With our old method, there was up to a 2-week delay for results to be uploaded to our EMR”.

Since implementing Epiphany, the staff put the studies into Cardio Server and the studies are instantly available in the EMR. Printing on paper and digging through a filing cabinet are no longer necessary.

George Brown, Respiratory Therapist, exclaimed, “Working with Epiphany has been wonderful. Our ease ofdoc-twostudies-mobile access has been great, and the interface is user-friendly.”

Chance and George both agreed that implementing Cardio Server Mobile has helped them carry out their hospital’s mission, which is: “Caring for our communities through access to compassionate, quality healthcare and investing in those we serve.” Chance added, “Five outreach clinics are getting nice, clean, diagnostic-quality images, allowing the staff at the clinics to know the status of their patients right away.”

Chance went on to say that Cardio Server Mobile allows them to provide better patient care. He gave this example, “Say someone shows up here at the hospital and just had an ECG in another location. That ECG can be pulled up right away instead of searching for that study; Cardio Server Mobile allows doctors to spend more time with patients.”

Chance Hayes, Director of Respiratory Care:

“Having a standardized workflow has made it possible to manage a system that was
otherwise unmanageable.” 

Both Chance and George echoed that they love their organization because they do the right thing for their patients and implementing Epiphany has been a big step in assisting them in that pursuit. By focusing on implementing technology and processes that help put the patient first, Uintah Basin Medical Center has been able to grow to the largest independent rural healthcare system in Utah. From emergency medical services, to women’s health, to home care services, UBMC works effortlessly for its communities through providing access to compassionate quality healthcare.

Epiphany’s Cardio Server has been a part of this growth of quality care. Cardio Server is a workflow solution with an intuitive user interface that is cost effective and backed by exceptional service. Healthcare organizations can use their existing devices since Cardio Server supports over 260 devices from over 80 vendors in 23 diagnostic modalities. Physician training can be accomplished in about 15 minutes. One EMR interface for all modalities can be leveraged by consolidating multiple test types into one integration. There is live support available 24/7/365 located in the United States. Healthcare organizations can reduce server requirements, storage, and IT costs with Epiphany Cloud Services. Epiphany Healthcare is proud to be a quality healthcare partner for Uintah Basin Medical Center.


Learn More About Cardio Server Mobile

Topics: interoperability, HealthIT, clinical workflow, Epiphany implementations, Workflow Problems, Healthcare Communication, Healthcare Technology, Healthcare IT professionals, clinical workflow improvement, efficiency, device integration, Cardio Server Mobile, Mobile ECGs, Mobile Healthcare Applications

3 Easy Ways to Make Your Hospital More Efficient

Posted by Shannon Richter on August 17, 2018 at 12:06 PM



Is the hospital you work for your home away from home?  Do you want your hospital to be the best it can be?  Do you see room for improvement but don’t know how to improve the efficiency of your hospital?

Most efficiency problems in any industry come down to one thing—communication.  The old saying, 'communication is the key to any good relationship,' also applies to the doctor/patient relationship.

If you can improve communication processes, you could cut costs while improving healthcare.  More fluid communication can reduce the time it takes for nurses and doctors to do their jobs.  More fluid communication allows doctors the ability to provide patients with more timely test results and care to reduce patients’ fear while waiting for the unknown.  

Here are three easy ways to streamline your hospital's communication and workflow.

Request a FREE Workflow Analysis

Make Your Hospital More Efficient by Simplifying Your Cardiology Workflow

Epiphany’s Cardio Server ECG Management System

Leave paper and the delays in its processing in the past.  Epiphany's Cardio Server ECG Management System has an intuitive user interface and is IT friendly.  It allows you to pull up ECG data and other diagnostic test results from anywhere in the hospital.  You can view ECGs from an iPhone or iPad or leverage our new Cardio Server Mobile Application.  This digital access eliminates the need for paper copies.  A doctor can easily pull up results at the patient’s bedside with a touch of a screen.

Make Your Hospital More Efficient by Simplifying Your Pulmonary Workflow


Pulmonary Server

Epiphany's Pulmonary Server allows users to access, view, edit, and electronically sign pulmonary studies and other diagnostic test data from anywhere in the hospital, office, or home.  It streamlines communications and hospital efficiency by saving time and reducing labor costs.  Just look what it did for the Cleveland Clinic.

Make Your Hospital More Efficient by Going to Paperless Rhythm Strips

Rhythm Strip Management

Epiphany's Rhythm Strip Management provides a solution to the labor-intensive challenges of patient monitoring strip management.  The application eliminates paper and the time it takes to cut it, scan it, file it, and read it.  Again, paper belongs in the past.  Anyone with access can pull up rhythm strips digitally and instantly.  This instant access reduces time and streamlines communication.

More timely communication makes hospitals more efficient.  Using these three, or even just one of these solutions, will streamline your hospital's communication.  Healthcare technology such as these applications will significantly improve the care-delivery experience for both the doctor and the patient.

 Contact Us for a Demonstration or More Information

Topics: Epiphany Healthcare, clinical workflow, ECG management, healthcare workflow efficiency, rhythm strip management, efficiency, Cardio Server compatibility, Cardio Server Mobile, Mobile ECGs, Mobile Healthcare Applications, Smart devices in healthcare

How a #1 Nationally Ranked Hospital Overcame its PFT Workflow Woes with Pulmonary Server [Case Study]

Posted by Lisa Wolfenbarger on December 13, 2016 at 1:45 PM

Kevin McCarthy, retired Manager, Pulmonary Function Laboratories at Cleveland Clinic, talked with us about implementing Epiphany to manage PFT studies across their hospital organization. Kevin recalled: 

I directly managed over twenty full pulmonary function laboratories at Cleveland Clinic’s main campus and outpatient clinics. In addition, we had eight hospital-based pulmonary function laboratories within our system. While the laboratories I managed were able to generate a preliminary report electronically within minutes of
test completion, the interpretation process was paper-based because we could not find software that would manage the process efficiently. 


The laboratories at the eight regional hospitals had a workflow that ended in a paper report and an inefficient interpretation process. This process resulted in the final, signed paper report being scanned into the electronic medical record, sometimes with deferred turnaround times.

When we saw the Epiphany PFT product it appeared that it represented a means to incorporate a standardized process that would result in consistent test results across the health system. We began a workflow analysis and, with the help of the Respiratory Therapy Managers and Pulmonary Function Technologists at the main campus and each regional hospital, we embarked on a process that standardized the pulmonary function order lists, appointment names, procedures, reports and interpretation of test results. When this was completed, we had consistency in the pulmonary function testing process across the health system. 

Epiphany provided the tool that allowed interpreting physicians to have easy access to the tests (access from any workstation within the health system) and an efficient means of applying a standardized interpretation and electronic signature, completely eliminating the paper process. We were successful in meeting our goal of a 24 hour turnaround time for getting interpreted tests into the patient’s electronic medical record.

Pulmonary Server Diagram 2016 messenger.png

Cleveland Clinic’s Workflow Challenges Before Pulmonary Server:

  • Complete reliance on a paper-based reporting process at some sites

  • Multiple software applications required for different vendors

  • Varied ordering and scheduling processes across the health system

  • Varying testing procedures across the health system

  • Multiple reporting methods for test results

  • Delays in interpretations reaching the EMR

  • Labor-intensive, multi-step interpretive processes involving scanning and paper 

Kevin looked at the test interpretation software of all of the PFT hardware manufacturers in use across the health system and considered implementing a hardware change throughout their entire system.  When he learned that Epiphany had adapted its software from Cardiology to PFT, Kevin decided to see exactly what Epiphany’s Pulmonary Server had to offer. Kevin concluded: 

The bottom line is this: I saw that it was not necessary to standardize the hardware of the testing devices as all of the devices could generate a PDF report electronically and this is presented to the interpreting doctors. I thought, “Yes, this is really what I envisioned. Physicians had rapid and easy access to Epiphany from any workstation in the system, the PDF reports took only a few seconds to present to the physician, and the user-interface was simple to learn and use.”

After Implementation of Epiphany Software: 

  • Standardized PFT ordersPFT_trending_functionality
  • Standardized PFT scheduling
  • Standardized PFT procedures
  • Standardized PFT reports
  • Preliminary report immediately after test completion including flow-volume and volume-time tracings
  • Final interpreted report within 24 hours of test completion
  • Easy access to interpretation queue
  • Standardized interpretive statements
  • Ability to trend or review prior test results
  • Compliance with the international recommendations for interpretive strategies (incorporation of the lower limit of normal in the reports and interpretation)
  • Freedom to select a vendor at will for future purchases or replacements 

Cleveland Clinic now has four different PFT vendors integrated with Epiphany and the EMR, so they are no longer tied to any specific vendor. This flexibility gives them the freedom to select a vendor for future purchases or replacements that best meets the needs of the intended laboratory site.

Reflecting on the improvements that Epiphany brought to Cleveland Clinic, Kevin stated: 

Pulmonary Server helped us standardize practices across the health system. Epiphany was able to tailor the software to meet the specific needs of our hospitals.

About Cleveland Clinic:

Located in Cleveland, Ohio, Cleveland Clinic is a nonprofit, multispecialty academic medical center that integrates clinical and hospital care with research and education. U.S. News and World Report ranked Cleveland Clinic as #2 in the Nation for Best Hospital, #1 in Cardiology & Heart Surgery, and #3 in the Nation for Pulmonary Services. Today, with more than 1,400 beds on Cleveland Clinic’s main campus and 4,450 beds system-wide, Cleveland Clinic is one of the largest and most respected hospitals in the country.


Topics: EHR, clinical workflow, EHR systems, electronic health record management, pft, pulmonary function testing

What to Expect from Epiphany’s Implementation Process

Posted by Kelli Sudduth on March 14, 2016 at 2:33 PM

When considering software and service vendors in the healthcare industry, it is natural to ask: “How does this company stack up in the industry?” and “What can I expect from the Project Management Team?”

How we stack up:

Epiphany’s Cardio Server was rated “KLAS Category Leader” for ECG Data Management in the 2015/2016 Best in KLAS Awards: Software & Services report. We have been rated number one for seven years straight. In KLAS’ year-end report, based on end-user feedback, Epiphany received a score of 87.4 compared with our competitor’s score of 80.

What you can expect:

Epiphany’s implementation team strives to be customer-focused and to deliver a quality product to your facility. We assign a Project Manager, Technical-HL7 resource, and a Clinical Training Specialist to each project. With these three resources, we are able to provide quality guidance throughout the process and post go-live.


Epiphany's Implementation Team

Epiphany works closely with your project and clinical department leaders to properly identify your desired future workflow. By conducting several calls and product web sessions, we will guide you through the process to achieve your desired workflow outcome. We also work closely with your interface resources, PACS administrators, and/or IT personnel to achieve project completion.  

A typical project will include:

  • Weekly status/working calls, based on project phases, for system planning, building, configuration, and testing
  • Device configurations
  • HL7 recommendations
  • Remote testing support
  • Experienced Clinical Training Specialist who will address any remote training and go-live needs
    See related article on our post-go-live Customer Advocacy Program.
  • Project Management Plan, which allows Project Managers to view and manage implementation tasks, deadlines, and upcoming events associated with the project
  • Skilled project guidance for each phase in your timeline, which will include best-practice workflow processes based on your needs

During implementation of Cardio Server, one of our customers from a 300-bed hospital in South Carolina had the following comment to share:

“As always, I am very satisfied with the service. Plus, what was even more delightful, I had the opportunity to speak with our Project Manager [long after the implementation was complete]. It was great! I cannot say enough about the service, which is rendered through the great company you work for.”

Before you look at purchasing any system, we encourage you to ask how the implementation will work. If you would like more information on Epiphany Implementations please let your sales representative know or contact the implementation team directly at 804.744.8931. 

Let Epiphany Help Solve Your Workflow Challenges


Topics: HL7 resources, clinical workflow, Epiphany implementations, software and service vendors

Optimize Your Clinical Workflow in 4 Steps

Posted by Allison Fawber on February 28, 2014 at 8:51 AM

All healthcare organizations are under pressure to perform more with less. As a result of healthcare reform and more specifically, the Affordable Care Act, there is a need to reduce costs while still providing the highest degree of patient care. This pressure affects all levels in the healthcare setting, from the senior management teams to the clinical and administrative support staff who create the patient care experience. Analysis of current processes, Lean thinking, and utilization of current healthcare technology, such asClinical Workflow Analysis Epiphany’s Cardio Server, are tactics that can enable the delivery of higher-quality and lower-cost patient care. The following steps should be considered to improve your organization's clinical workflow.

1. Reduce Labor Costs
As department directors for clinical operations, the largest expense you have control over is labor costs. In healthcare organizations, labor costs can contribute approximately 60% of total costs for the organization.[1] Therefore, measures that can be put in place to reduce labor costs while still providing the best quality of care and patient experience are extremely valuable.

2. Analyze Your Workflow Using Lean Tactics
Perhaps you feel as though reducing labor costs is easier said than done. Improving the problem areas starts with analyzing your current process. Workflow analysis, Lean initiatives, and value stream mapping are paramount when evaluating the proper processes to perform tasks in a healthcare setting.  

3. Skillset Matching
Drive out waste so that all work adds value and serves the customer's needs. For example, if a clinical technologist or physician is doing administrative tasks rather than performing or reading ECG studies (or other diagnostic tests), is that the most effective use of your resources? The art of matching skill sets with the proper procedures, and reducing the number of steps to perform that task within a department is vital to optimization of workflow and reduction of costs to the organization. 

4. Leverage Software and Current Healthcare Technologies
How interoperable is your organization? Are you able to get data from your cardiographs or other diagnostic devices seamlessly into your EMR? At Epiphany, we have clinical and workflow-based strategies that align with your organizations’ needs and pressures to reduce costs and provide optimal patient care.

Learn how Epiphany improved workflow at a Georgia Hospital.

If you are new to ECG management, we are offering to provide a free workflow analysis utilizing the latest in Lean healthcare initiatives and tactics, process flow charting, and business plan development. This analysis will give you a clear understanding of your current process and assist with your ability to diagnose areas for improvement in regards to cost-effectiveness and productivity. The combination of workflow analysis and superior diagnostic data management software will optimize the department’s organization of labor costs and quality of care. Epiphany stands out with a thorough understanding of the current healthcare environment.

Sign up for a FREE Clinical Workflow Analysis

[1] "Cut Labor Costs with Smarter Scheduling." Http:// Ed. Kelsey Brimmer. Healthcare Finance News, 13 Sept. 2013. Web. 20 Feb. 2014. <>.


Topics: value stream mapping, workflow analysis, skillset matching, Lean healthcare, clinical workflow

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