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Epiphany Healthcare Blog

Advocating & Caring: Epiphany Healthcare Observes National Health Center Week

Posted by Shannon Richter on August 9, 2018 at 6:00 PM

NationalHealthCenterWeek

Epiphany Healthcare prides itself on improving workflow efficiency for healthcare organizations.  Epiphany provides these organizations one software solution that manages all their different diagnostic tests.  Cardio Server allows doctors to access their ECG data and other diagnostic test results from anywhere in the healthcare organization, office, or home including smart devices.  This solution streamlines the nurse-to-doctor communication and gets results to patients sooner.

Learn More About Cardio Server

Health Centers are among the healthcare organizations that Epiphany helps to provide the best workflow solutions for.  Health Centers are non-profits that work toward the mission of serving to improve the health of patients in the community in which they live.

What is National Health Center Week

National Health Center Week is the time that is designated annually to recognize and bring awareness to America's Health Centers and the mission that drives them.  They provide necessary healthcare in the communities that need them most.  Their doors are open to virtually everyone.  They not only provide primary care to millions of patients but try to find solutions for the main health concerns within their community.

 Why Observe National Health Center Week

The people that work for Health Centers are on the front lines with bleeding hearts of hope and health for all each day.  Community health workers wear many more hats than simply assisting with healthcare needs.  They have many roles and are heroes of healthcare to people that otherwise have barriers to healthcare.  America’s Health Centers and their heroes should be recognized for the great work that they do.

How to Observe National Health Center Week

National Health Center Week in 2018 is Sunday, August 12th through Saturday, August 18th.  Each day has its own focus to celebrate, such as Children’s Health Day and Healthcare for the Homeless Day.  The National Association of Community Health Centers and the Health Center Advocacy Network are inviting everyone to celebrate these Health Centers and the heroes that work for them by participating in one or more of these designated days.  According to the National Health Center Week website, these are the focuses for each day.

 

Sunday, 8/12: Legislative Appreciation Day

Monday, 8/13: Honoring Health Center Heroes

Tuesday, 8/14: Public Housing Health Centers Day

Wednesday 8/15: Healthcare for the Homeless Day

Thursday, 8/16: Agricultural Worker Health Day

Friday, 8/17: Patient Appreciation Day

Saturday, 8/18: Children’s Health Day

 

If the focus days do not hit home with you or you’d like to show your appreciation to your community’s Health Center heroes in another way this week, by all means please do so.  Shout out to your Health Center heroes this week and show them some love.  Epiphany wishes all of our Health Center organizations and their staff a happy National Health Center Week.

 Help Your Healthcare Heroes Become Workflow Heroes

 

Topics: HealthIT, EKG management, ECG results, Healthcare Communication, Healthcare Technology, device integration, managing diagnostic test results

Healthcare IT Demands Nothing Less Than Exceptional Customer Service

Posted by Allison Fawber on June 1, 2011 at 3:18 PM

As the business world moves faster every day, companies are finding it more and more difficult to keep up with the demands of customer service. Nowhere is this more evident than in the health information technology (“Health IT”) industry. Medical professionals rely more heavily on Health IT than ever because patient lives are at stake. It is imperative, therefore, that customer service in Health IT be exceptional.

Exceptional customer service in Health IT is time sensitive.customer service Companies that provide medical equipment and software need to offer 24/7/365 support in order to remain competitive and successful in the marketplace.

Epiphany Cardio understands the meaning of exceptional customer service. With 24/7/365 support in multiple time zones around the world and support technicians available at all times, Epiphany is a company that knows the importance of being there for our customers. We provide a highly educated and involved support staff that has a vested interest in supporting our customers.

Epiphany goes a step beyond what is expected for exceptional customer support with its new Customer Advocacy Program (“CAP”). The CAP program is designed to keep us in touch with our customers on a regular basis. Each Epiphany user has its own clinical resource, a CAP Representative. We offer web training for new users, answer questions and address needs from existing users, and assist in analyzing and solving workflow problems in the clinical environment. Our CAP initiative enables us to be proactive and act quickly when new demands are expressed.

At Epiphany, we welcome customer feedback; our customers are encouraged to share their suggestions for enhancing the current application. It is our goal to provide the best solutions to challenges our customers face in managing diagnostic test results.

As the healthcare industry continues to evolve at a record pace, it has become crucial for healthcare providers to rely on the customer service skills of their equipment and software providers. It is important not to settle for less than exceptional customer service. At Epiphany, “above-and-beyond” customer service is what we strive to provide.

Topics: Cardio Server, healthcare IT, Health IT, Epiphany, Customer Service, HealthIT

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