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Epiphany Healthcare Blog

Epiphany Healthcare is ISO 27001 Certified

Posted by Shannon Richter on January 14, 2020 at 11:25 AM

ISOEpiphany Healthcare announces that it has become the only vendor in the niche market of ECG management software with a cyber-security certification. Epiphany is officially ISO 27001 certified for all of its products and locations. To be ISO 27001 compliant means Epiphany meets the security standards from the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC).  

The goal of being ISO 27001 compliant is for companies to provide IT security management standards that ensure the protection of data. Risk management is a key component of ISO 27001, which holds companies accountable for their strengths and weaknesses.

Considering risk assessment and treatment options, Epiphany chose to establish a low-risk tolerance, which was the most demanding standard. Epiphany implemented all recommended controls in ISO 27001, including those for Epiphany Cloud Services, creating a total of more than 121 controls. Epiphany then applied these controls to all aspects of its business and products.

"This certification reinforces our commitment to protect our customers’ vital information and data,” says Epiphany Healthcare’s Product Manager of New Ventures, Eddie Hernandez.

Becoming ISO 27001 certified brings information security under management control with clear guidelines being met. Some of the guidelines established to increase IT security are for responding to security events, employee on-boarding/off boarding, mobile device management, office security, secure software development, ransomware and malware strategies, and more.

The investment in this certification, including man-hours, staff training, and registrar expenses exceeded $300,000. Over 1,000 pages of documentation were either modified or created to meet the certification requirements. The outcome was a new IT management system ensuring that Epiphany Healthcare focuses on protecting the confidentiality and integrity of its data.

Epiphany Healthcare has focused on becoming ISO 27001 compliant to reduce the risks associated with increasing security threats. By applying standards and best practices of information security, Epiphany has strengthened its processes to enable better safeguards. Being ISO 27001 compliant enables Epiphany Healthcare to be better prepared in preventing any potential security incidents.

About Cardio Server:

Epiphany’s Cardio Server is a cost-effective, web-based management system that receives, manages, and exports diagnostic test results to the electronic medical records. Cardio Server is vendor-neutral and communicates with over 260 devices from over 80 vendors. Cardio Server provides easier integration since it accepts data from 23 different modality types such as ECG, PFT, stress, Holter, patient monitoring, and more.

About Epiphany Healthcare:

With over 950 hospital customers worldwide, Epiphany Healthcare is committed to serving its customers’ needs through product innovation, the delivery of exceptional service, and an unwavering dedication to improving clinical workflow. Discover why Epiphany is the preferred provider when managing multi-vendor, multi-modality diagnostic test data. For more information, please visit http://www.epiphanyhealthdata.com, follow Epiphany on Facebook (https://www.facebook.com/EpiphanyHealthcare/) Twitter (@epiphhealth), or Linkedin (http://www.linkedin.com/company/epiphany-healthcare).

Topics: Health IT, Healthcare Technology, cybersecurity

U.S. National Health IT Week – Help Transform Healthcare

Posted by Shannon Richter on August 27, 2019 at 10:30 AM

IHeartHIT

Epiphany Healthcare is a proud partner of U.S. National Health IT Week, this September 23-27.  U.S. National Health IT Week is a nationwide action week focused on supporting healthy communities across the U.S. through the application of information and technology.

Comprehensive healthcare reform is not possible without system-wide adoption of health information technology, which improves the quality of healthcare delivery, increases patient safety, decreases medical errors, and strengthens the interaction between patients and healthcare providers.

Initiated in 2006 by the Healthcare Information and Management Systems Society (HIMSS), U.S. National Health IT Week has emerged as a landmark occasion for using health IT as part of the overall solution to improve America’s healthcare as a bipartisan, federally led, market-driven initiative.

The Week consists of events across the country, including U.S. National Health IT Week participants — market suppliers, provider organizations, payers, pharmaceutical/biotech companies, government agencies, industry/professional associations, research foundations, and consumer protection groups — all working together to elevate national attention to the advantages of advancing health IT.

View our full list of partners and updates on the Week’s events. Working together with our growing coalition of stakeholders, Epiphany Healthcare is helping to transform healthcare for all.

Topics: Healthcare industry, healthcare IT, Health IT, HIMSS, Healthcare Technology, Healthcare IT professionals

Healthcare IT Demands Nothing Less Than Exceptional Customer Service

Posted by Allison Fawber on June 1, 2011 at 3:18 PM

As the business world moves faster every day, companies are finding it more and more difficult to keep up with the demands of customer service. Nowhere is this more evident than in the health information technology (“Health IT”) industry. Medical professionals rely more heavily on Health IT than ever because patient lives are at stake. It is imperative, therefore, that customer service in Health IT be exceptional.

Exceptional customer service in Health IT is time sensitive.customer service Companies that provide medical equipment and software need to offer 24/7/365 support in order to remain competitive and successful in the marketplace.

Epiphany Cardio understands the meaning of exceptional customer service. With 24/7/365 support in multiple time zones around the world and support technicians available at all times, Epiphany is a company that knows the importance of being there for our customers. We provide a highly educated and involved support staff that has a vested interest in supporting our customers.

Epiphany goes a step beyond what is expected for exceptional customer support with its new Customer Advocacy Program (“CAP”). The CAP program is designed to keep us in touch with our customers on a regular basis. Each Epiphany user has its own clinical resource, a CAP Representative. We offer web training for new users, answer questions and address needs from existing users, and assist in analyzing and solving workflow problems in the clinical environment. Our CAP initiative enables us to be proactive and act quickly when new demands are expressed.

At Epiphany, we welcome customer feedback; our customers are encouraged to share their suggestions for enhancing the current application. It is our goal to provide the best solutions to challenges our customers face in managing diagnostic test results.

As the healthcare industry continues to evolve at a record pace, it has become crucial for healthcare providers to rely on the customer service skills of their equipment and software providers. It is important not to settle for less than exceptional customer service. At Epiphany, “above-and-beyond” customer service is what we strive to provide.

Topics: Cardio Server, healthcare IT, Health IT, Epiphany, Customer Service, HealthIT

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