Epiphany Healthcare Blog

Epiphany Cloud Services Revolutionizes Marshall County Hospital’s Workflow

Posted by Shannon Richter on June 12, 2020 at 2:25 PM

Epiphany Cloud Services revolutionized the workflow at Marshall County Hospital in Benton, Kentucky. Their workflow has transformed with a decrease in time and frustration, and an increase in simplicity and security.


They were at the end-of-life with Pyramis, their former system. The staff was also at the end of their rope with support calls, troubleshooting server issues three or four times a week. Marshall County Hospital was ready for improvement. 

Marshall is a small, critical-access hospital that shares cardiologists from Mercy Health - Lourdes Hospital in Paducah, half an hour away. 

Marshall’s former workflow consisted of transmitting an ECG to Pyramis and then assigning ECGs to cardiologists manually. The process was very time consuming, sometimes taking an hour or two. At times, staff from Marshall County would have to drive to Lourdes Hospital to try to help physicians get connected to servers. It tied up time with physicians and the hospital’s IT department.

Since switching to Epiphany Cloud Services, there are no more manual steps, connection problems, and delays. The new workflow is a one-step automatic process. ECGs no longer need to be assigned. Cardiologists are always connected. Since the switch, they haven’t needed any IT support.

According to Jennie Russell, Respiratory Manager at Marshall, ­“Set up went very smoothly even though we had to migrate all of our ECGs. Everyone from Epiphany was willing to help us and it went really well.” 

Russell continued to say, “Our time is freed up to focus on our jobs and our physicians can go anywhere now with Epiphany, even out of state.”


Marshall’s IT Manager, Greg Vaught, said, “Epiphany Cloud Services is much easier than our previous system. The only thing I have to do is make sure connections are stable. It’s been wonderful. I haven’t had any complaints about it at all. Epiphany has freed up my time because I don’t spend time with support anymore.” He was barely sleeping sometimes from navigating through so many ECG management issues before. Now he has peace of mind with the new system in place and can get more rest since he isn’t continuing to work late into the night

From an IT perspective, there are no servers to monitor or support calls to attend. Vaught commented, “We feel better about our security. We were vulnerable to ransomware attacks before. We have lost studies in the past. Now we don’t worry at all about the security of our data, even during natural disasters. Our data is always safe in the cloud.” 

When asked what she would tell other hospitals about Epiphany Cloud Services, Russell said, “There’s no way they’d be disappointed. It’s just a really good system. Epiphany is great—that’s all I can say! It’s much easier than our previous system because our IT department doesn’t have to do much. It’s been wonderful.” 

When asked the same question, Vaught said, “Really check into your options. I would highly recommend Epiphany. We don’t have any servers that we have to take care of. It also cost less because we would pay a company to monitor the servers for us. Epiphany’s customer support is outstanding.” 

Epiphany Cloud Services was a game-changer in Marshall County Hospital’s data security. Physicians can focus on their jobs to deliver the best patient care. Marshall no longer has problems connecting with their reading physicians. They can supply patients waiting for diagnostic test results with information much quicker. They also have peace of mind that patient data is always safe in the cloud. The difference Epiphany Cloud Services has made for Marshall County Hospital is crucial in helping them provide their patients with the most efficient and secure care. 

More about Marshall County Hospital 

Marshall County Hospital’s mission is to provide primary and certain specialty services with high-quality care, concern, dedication, and value in a cost-effective manner. Since 1964, Marshall County Hospital has been dedicated to the improvement of the facility, services, and programs that meet the needs of their community while maintaining a standard of excellence in a friendly atmosphere.

More about Epiphany Healthcare

With over 950 hospital customers worldwide, Epiphany Healthcare is committed to serving its customers’ needs through product innovation, the delivery of exceptional service, and an unwavering dedication to improving clinical workflow. Discover why Epiphany is the preferred provider when managing multi-vendor, multi-modality diagnostic test data. For more information, please visit, follow Epiphany on Facebook ( Twitter (@epiphhealth), or Linkedin (

More Information on Epiphany Cloud Services

Topics: Epiphany customers, Epiphany Cloud Services

ECG Management Systems Running on End of Life Operating Systems

Posted by Russ DeRemer on March 11, 2019 at 1:10 PM

From the desk of the President:

Most hospitals consider ECG management systems to be mission critical. If your system is running on a Microsoft Server 2008 operating system, that operating system will be at the end of life (EOL) on 14 January 2020. What happens when a Microsoft operating system goes end of life?

  • Microsoft will not provide patches or updates
  • There will be no technical assistance available
  • Newly identified vulnerabilities will not be addressed
  • Microsoft will not offer any types of support for EOL systems

Possibly worse than the problems outlined above, after an operating system goes EOL, those systems are often targeted and exploited by cyberattacks. Anyone facing this EOL should begin planning the upgrade of their ECG management system.


A few warnings from the internet regarding EOL software:

Staying on EOL Software Renders Your System Vulnerable, “Hackers exist to prey on vulnerabilities, and end of life software provides them with ample opportunities.”  Read more >

Can I still use my current system?

Yes, you will be able to continue using your computer with Windows 7 or Server 2008, but they will have a major security vulnerability and may not meet required standards for governing entities like HIPAA, FINRA, etc.  
Read more >

Depending on the circumstances, one recommendation is to move the on-premise Microsoft SQL 2008 and Microsoft Windows Server 2008 workloads into the Microsoft Azure cloud.  Read more >

Note: Epiphany Cloud Services offers ECG Management in the Microsoft Azure cloud. 

I write this message to strongly encourage you to begin planning an upgrade as soon as possible. Please share this communication with people in your organization who can accelerate a system upgrade. 
More Information on Epiphany Cloud Services

Russ DeRemer
President & CEO, Epiphany Healthcare

Topics: managing diagnostic test results, Epiphany Cloud Services, Microsoft end of life

Same Great System Now Conveniently in the Cloud!

Posted by Russ DeRemer on January 23, 2019 at 4:38 PM

Epiphany has been heavily vested in cloud computing for many years. Research and development, customer support, HR, payroll, employee benefits, document control, and our Quality System all reside in the cloud. Most businesses, outside of medicine, routinely maintain the majority of their infrastructure in the Cloud.

From Help Net Security, 07.16.2018: “86% of enterprises have adopted a multi-cloud strategy.”

Epiphany is confident that the time has come to take advantage of the cloud to manage your ECG and other clinical data.


Recent articles discussing hospitals moving to the cloud include:

Cloud Decision Center, 07.26.2018: Exploring the Strategic Benefits of Moving to the Cloud

HIMSS Learning Center, 08.14.2018: Leveraging Cloud to Revolutionize Health IT…

HIMSS Learning Center, 06.21.2018: HIPAA Cloud Services: Run Healthcare Workloads in the Oracle Cloud

Cloud Decision Center, 06.14.2018: EHRs in the Cloud: why smaller healthcare providers are making the leap

HIMSS Learning Center, 04.28.2018: Enabling Innovation in Healthcare Through Technology…

Cloud Decision Center, 04.10.2018: Healthcare specialties find efficiencies and more in the Cloud

The cloud allows us to think about a new way to solve version-control issues. Instead of waiting for major upgrades, we will frequently patch systems with smaller security and feature updates. With the hospital’s agreement, Epiphany will commit to maintaining all of our interfaces and exports without modifications. Each patch will include documentation on the improvements. This commitment will allow hospitals to keep their system current without expensive upgrade projects.

Take advantage of the following financial benefits by moving to Epiphany Cloud Services:

• Operating budget vs. capital budget

• Reduced implementation and start-up costs

• Lower five-year lifecycle costs

Reduce your IT footprint and its responsibilities by moving the following to the cloud:

• Single-tenancy servers and data storage

• High-availability virtual environment to minimize down time

• Epiphany production and test environments

• Secure business-to-business encrypted virtual private network (VPN)

• Cyber security, malware, and virus protection

• Third-party operating systems, patches, and upgrades

• Backup and disaster recovery

Additional significant value-added capabilities from Epiphany Cloud Services:

Cardio Server Mobile included

• Proactive system monitoring to catch failures before they happen

• Frequent Epiphany software and security updates and patches

• Annual backup and disaster recovery technology testing

• Annual software version penetration testing

Contact Epiphany at (804) 744-8931 to learn more about   Epiphany Cloud Services.


Topics: ECG management, ECG management system, EKG management, managing diagnostic test results, Epiphany Cloud Services

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