Epiphany Healthcare Blog

Supporting Our Customers During COVID-19

Posted by Russ DeRemer on March 31, 2020 at 1:02 PM

While you are fighting to save lives, we are offering to help.

From the desk of the President:


During this health emergency, Epiphany will be helping customers expand their Epiphany Cardio Server ECG Management System to support the new, temporary sites created to battle COVID-19.

If you need to stand up temporary facilities, Epiphany is committed to adding those to your Cardio Server immediately and at no charge. If you are operating on an End of Life version, we are waiving our standard End of Sales/Support restrictions.

Simply call Epiphany Customer Support at
(844) 754.9038 or email your request to and we will sign in remotely and get this done for you.

All of us at Epiphany wish you the best,

Russ DeRemer
President  |  Epiphany Healthcare

Topics: healthcare IT, managing diagnostic test results, Cardio Server workflow, Emergency department workflow, Epiphany announcement, Covid-19

U.S. National Health IT Week – Help Transform Healthcare

Posted by Shannon Richter on August 27, 2019 at 10:30 AM


Epiphany Healthcare is a proud partner of U.S. National Health IT Week, this September 23-27.  U.S. National Health IT Week is a nationwide action week focused on supporting healthy communities across the U.S. through the application of information and technology.

Comprehensive healthcare reform is not possible without system-wide adoption of health information technology, which improves the quality of healthcare delivery, increases patient safety, decreases medical errors, and strengthens the interaction between patients and healthcare providers.

Initiated in 2006 by the Healthcare Information and Management Systems Society (HIMSS), U.S. National Health IT Week has emerged as a landmark occasion for using health IT as part of the overall solution to improve America’s healthcare as a bipartisan, federally led, market-driven initiative.

The Week consists of events across the country, including U.S. National Health IT Week participants — market suppliers, provider organizations, payers, pharmaceutical/biotech companies, government agencies, industry/professional associations, research foundations, and consumer protection groups — all working together to elevate national attention to the advantages of advancing health IT.

View our full list of partners and updates on the Week’s events. Working together with our growing coalition of stakeholders, Epiphany Healthcare is helping to transform healthcare for all.

Topics: Healthcare industry, healthcare IT, Health IT, HIMSS, Healthcare Technology, Healthcare IT professionals

As Security is of Utmost Importance to Healthcare IT Professionals, Epiphany Remains Vigilant

Posted by Allison Fawber on September 20, 2017 at 10:44 AM

The U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA) defined national standards to ensure the privacy of patients’ medical records and personal health information.

Healthcare Data Security


In August 2017, the HIPAA Journal cited measurable breaches in data security for the healthcare industry. Some of the findings revealed:

[B]etween January and June 2017, there have been 233 reported data breaches. Those breaches. . . impacted 3,159,236 patients. The largest reported breach in the first half of the year resulted in the theft of 697,800 records and was caused by a rogue insider, 1 of 96 incidents involving insiders. Out of those 96 incidents, 57 were due to insider error (423,000 records) and 36 incidents due to insider wrongdoing (743,665 records).

This disturbing data implies outside/hacker breaches are less of a threat than non-compliant behavior by your own employees.

Minimizing Risk: Healthcare Security Data Breaches

It is up to your organization’s IT staff to minimize security risks involving equipment that utilizes the latest technology, which includes mobile and off-site access to patient data (such as cardiology and pulmonary diagnostic test results). Epiphany’s engineering team has tested our application and put processes in place to prevent healthcare security data breaches.

What You Can Do

  • Apply data encryption to active and inactive data.
  • Control and monitor all log-ins; train users to log-off when not using applications.
    • Epiphany’s Cardio Server has a customizable, automatic log-off feature to protect PHI.
  • Educate employees and make them active participants in your program to reduce security breaches.
    • Regular training and awareness regarding security are good, constant reminders to keep guards up and maintain skepticism towards phishing scams (emails or phone calls requesting suspicious information).
  • Deploy applications that provide comprehensive HIPAA logs.
  • Put firewalls in place to control employees’ access to at-risk websites.
  • Use secure application program interface (API) technology with authentication and encryption; all points of entry into the system should be tested and documented.
  • Offer secure, remote access to information for physicians.
  • Enable secure, single sign-on using Active Directory.

Epiphany and its products align with best practices for today’s security standards. Read our Information Technology FAQs to learn more about ways we can work together to minimize healthcare security breaches.

Topics: healthcare IT, Healthcare IT professionals, HIPAA logs

ECG Management Buyer’s Guide 1: Support, Training, & Upgrades

Posted by Allison Fawber on April 23, 2015 at 9:00 AM

As your existing ECG management system nears its end of life (e.g., running on Windows Server 2003) or as your hospital evaluates ECG management for the first time (e.g., paper-based ECG storage exists now), there are critical topics to consider. Epiphany Healthcare’s principals have been working with cardiology software for most of our professional lives. As people with years of experience, we often find hidden costs in competitive quotations. These hidden costs break out into key topics. Ignoring these topics could lead to pitfalls in your selection process. Enclosed are seven pitfalls you want to avoid.

  1. Warranty: In order to lower a quotation’s total, competitive manufacturers often quote the first year of support as “Monday through Friday, 8:00 am to 5:00 pm.” Epiphany believes ECG management is a mission-critical application. As a mission-critical application, support during normal business hours is inadequate and poses a potential risk to patients.
    Epiphany only offers “platinum style” 24/7/365 support for this mission-critical application. 
    download Support Documents 
  1. Post-warranty contracts—hours: Following in this same pattern, post-warranty contracts are often quoted with normal-business hours’ support to minimize your perceived lifecycle costs.
    Epiphany provides a tool to help you analyze project lifecycle costs.
    download Lifecycle Analysis Tool
  1. Post-warranty contracts—pricing: Pricing for post-warranty contracts are generally based on the list price and not the discounted purchase price. Customers who receive a 40% discount on a list-price project of $150,000 are often shocked to find that 24/7/365, “platinum style” post-warranty support agreements are over $30,000 annually for a system that only cost $90,000.
    The annual support from Epiphany for a typical $90,000 system is about $10,000.

  2. Support-quote prices are not firm: We find that support-quote prices are sometimes deliberately quoted lower than the actual, final support costs with a disclaimer noting that, “This quotation is an estimate and the final price may be different.”
    Support quotes from Epiphany are firm.
  1. Inadequate training days: In order to keep the price down, we hear that projects are quoted with little or no in-service training anticipating that during implementation, the competitive vendor’s Project Management team will decide how much training is required. This practice adds unanticipated costs to the discounted project.
    Epiphany includes the necessary days for in-service training in our proposals.

  2. Travel, room, and meals invoiced separately: Another hidden cost occurs when on-site in-service training is quoted without including travel, room, and meal expenses. This, again, increases the actual project costs.
    Training costs from Epiphany always include travel, room, and meals.

  3. Version upgrades approximate the expense of the original system:  Lifecycle costs are underestimated when your expectations are that version upgrades are included in the post-warranty support agreement and, instead, the vendor’s intention is to charge for the next major version.
    All upgrades are included in Epiphany’s support agreement. Beyond third-party applications (i.e., Windows Server 2008/2012) and professional services for our labor, you only buy our software modules once.

It is reasonable to expect that proposed solutions show all anticipated costs in a transparent manner and that mission-critical applications be supported 24/7/365. Epiphany’s “Category Leader” recognition by KLAS confirms our straightforward commitment to your project.

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Topics: Discounted Healthcare IT Projects, healthcare IT, ECG management, ECG management system, Buyers Guide

Interoperability is Essential in Healthcare IT

Posted by Allison Fawber on March 1, 2012 at 1:44 PM

It’s no secret the healthcare field is constantly changing. In fact, the rate of change is likely to accelerate when meaningful use stage 2 (expected to be implemented in 2013) and stage 3 (expected to be implemented in 2015) come into full play. Facilities and practitioners who regard themselves as discrete entities are going to find themselves forced to cooperate and communicate. Without advance preparation, the change may prove to be a nightmare.

Healthcare IT departments are gathering all available data on interoperability between and among devices, computerized patient records, and diagnostic testing. Meaningful use of this technology promotes the flow of information among healthcare facilities that may use different computer systems. Developing and implementing seamless interfaces is central to successful collaboration while safeguarding patients’ well-being.


Computer systems and diagnostic equipment, for example, are going to require a high degree of interoperability. Suppose a patient undergoes testing and the results are converted into a computerized image at his local clinic. The designated diagnostician is located on the opposite side of the country in a facility using an entirely different computer system. Well-designed interfaces facilitate the transmission of the patient’s data from one coast the other. The diagnostician receives the test results or images, arrives at a course of treatment, and relays his or her instructions back to the patient’s local healthcare practitioner the same day.

Telemedicine strategies like this have been widely used in remote and medically underserved communities for years. Their meaningful use will become more apparent as better cost effectiveness and efficiency acquire more importance. American society has always been mobile, its people often relocating several times during their lives. In addition to furniture, appliances, and the family dog, medical records have been carried from one city hospital to another. Unfortunately, boxes and envelopes sometimes go missing. When a health emergency arises, redundant medical testing is required and an extensive medical profile has to be rebuilt. The solution is national healthcare IT integration allowing a nearly instantaneous transfer of patient records from one health system to another.

Healthcare IT interoperability isn’t about technology ultimately. It is really about helping healthcare professionals record and maintain their patients’ data, aiding doctors in requesting tests and interpreting results, promoting accurate billing in the business office, and tabulating demographic information for federal funding entities. The various pieces of the puzzle need to fit together and talk to one another if high-quality patient care is to be achieved.

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Topics: interoperability, healthcare IT, healthcare interoperability, meaningful use

Healthcare IT Demands Nothing Less Than Exceptional Customer Service

Posted by Allison Fawber on June 1, 2011 at 3:18 PM

As the business world moves faster every day, companies are finding it more and more difficult to keep up with the demands of customer service. Nowhere is this more evident than in the health information technology (“Health IT”) industry. Medical professionals rely more heavily on Health IT than ever because patient lives are at stake. It is imperative, therefore, that customer service in Health IT be exceptional.

Exceptional customer service in Health IT is time sensitive.customer service Companies that provide medical equipment and software need to offer 24/7/365 support in order to remain competitive and successful in the marketplace.

Epiphany Cardio understands the meaning of exceptional customer service. With 24/7/365 support in multiple time zones around the world and support technicians available at all times, Epiphany is a company that knows the importance of being there for our customers. We provide a highly educated and involved support staff that has a vested interest in supporting our customers.

Epiphany goes a step beyond what is expected for exceptional customer support with its new Customer Advocacy Program (“CAP”). The CAP program is designed to keep us in touch with our customers on a regular basis. Each Epiphany user has its own clinical resource, a CAP Representative. We offer web training for new users, answer questions and address needs from existing users, and assist in analyzing and solving workflow problems in the clinical environment. Our CAP initiative enables us to be proactive and act quickly when new demands are expressed.

At Epiphany, we welcome customer feedback; our customers are encouraged to share their suggestions for enhancing the current application. It is our goal to provide the best solutions to challenges our customers face in managing diagnostic test results.

As the healthcare industry continues to evolve at a record pace, it has become crucial for healthcare providers to rely on the customer service skills of their equipment and software providers. It is important not to settle for less than exceptional customer service. At Epiphany, “above-and-beyond” customer service is what we strive to provide.

Topics: Cardio Server, healthcare IT, Health IT, Epiphany, Customer Service, HealthIT

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