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Epiphany Healthcare Blog

GE MUSE USERS: Do You Know What You’re Missing?

Posted by Shannon Richter on November 4, 2019 at 1:01 PM

3 Reasons Why GE MUSE Users Should Consider Epiphany Healthcare’s Cardio Server

Since 2013 Epiphany Healthcare has migrated 115 GE MUSE customers to Cardio Server. Why has Epiphany Healthcare become the fastest growing company in the hospital ECG Management market?

 

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1. Improved Workflow

Epiphany Healthcare’s Cardio Server communicates with over 260 devices from 80 vendors. Hospitals have access to 23 study types including ECG, stress, Holter, and PFT from one screen. If your hospital is a part of a network, Epiphany has expertise managing clinical data and complex workflows in enterprise systems with multiple hospitals (IDNs).

Reporting is streamlined as well. Users receive scheduled reports reflecting statistics from revenue and workflow improvement. Epiphany’s Analytica™ can identify the cause of delayed billing with easy-to-read graphical representations of data.

There are no add-ons needed for remote viewing and Cardio Server supports complex workflow requirements. Epiphany makes the switch easy,offering migration and grooming of GE MUSE ECG data.

Here is how one of Epiphany Healthcare’s customers describe their feelings about their improved workflow:

”The Epiphany system allows us to better serve patient needs when critical minutes can make a difference,” said John Zidansek, Chief Executive Officer, Lock Haven Hospital. “Cardio Server’s innovative technology provides more timely results and diagnostic capabilities for digital electrocardiograms and allows physicians to optimize cardiac care.” 

Lower cost

 

2. Lower Cost

For approximately what hospitals spend on a MUSE support agreement, they can move into the cloud with Epiphany Cloud Services. With a cloud subscription, hospitals don’t have to spend money maintaining their own servers. Epiphany Healthcare’s lifecycle costs are also lower with less expensive support agreements that include software upgrades. Hospitals can consolidate multiple modality interfaces into one electronic medical record integration and pay the integration fee one time instead of every time they add a new modality.

 
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3. Exceptional Support

Epiphany Healthcare offers a customer advocacy team member for each client to ensure success with its products. A live Epiphany representative is available for any support needs 24/7, 365 days a year. Here are some things that have been said recently about the outstanding support from Epiphany employees:

“Sherry Levine consistently provides great service and customer support! I appreciate the extra effort Sherry makes to help resolve our issues. She is unrelenting when it comes to finding solutions to the problems presented! Thank you, Sherry!”

Ria did an excellent job of understanding the issue we were having. I was unable to accept the change at the time, due to having accepted another patch in our test environment. She continued to follow up with me to see when a good time was. Once we gave her the go-ahead, she was quick to load the changes in Test and later in Prod. She has an excellent work ethic and was a pleasure to work with. Thank you, Ria!”

Epiphany’s Cardio Server has also repetitively outscored ECG management competitors including GE Healthcare’s MUSE and Philips’ TraceMaster Vue in KLAS reports. These reports were compiled using direct feedback from hundreds of healthcare provider organizations and ranked vendors based on product scope, functionality, and benefits associated.

Wally Pruitt, Implementations Manager at Epiphany Healthcare says, “As we continue product development and serving our customers, it is rewarding for the Epiphany team to receive such positive feedback, which validates our commitment to excellence."

Epiphany Healthcare is passionate about our customers. We are committed to simplifying their workflow, enhancing productivity, and providing exceptional service. Sign up for a free demonstration or request a complimentary workflow analysis for more information.Learn More About Cardio Server

Topics: GE Muse, healthcare IT interoperability, Customer support, Cardio Server compatibility, Cardio Server workflow

ECG Workflow Challenge Resolved with Cardio Server on an iPhone from Church

Posted by Shannon Richter on September 24, 2019 at 10:15 AM

One of our customers relayed this success story about Epiphany Healthcare’s Cardio Server.

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While in church on a Sunday, an Epiphany Healthcare customer, a Supervisor of Cardiovascular Services, received a call from one of her reading cardiologists stating that an ECG he had confirmed would not come out of the list. Logging into the hospital’s Cardio Server from her iPhone, she found that the ECG was not properly linked to its order. She re-linked the ECG to its order, verified its promotion to the unconfirmed queue, and then called the cardiologist to let him know he could proceed with his interpretation and confirmation. She solved the problem and satisfied the physician’s request without having to leave church and go back to the hospital. All actions were performed in a matter of minutes.

Epiphany’s Cardio Server is a pure-web, browser-based application, meaning no special software is required to view ECGs or perform administrative functions. With proper security permissions from the Information Technology Department, physicians can use iPhones and other smart devices to visualize acute ECGs as they are notified of them. Beyond this important clinical use, having the power of the iPhone and Epiphany’s Cardio Server creates an easy way of performing system administration from any location that has cell service.

 

Learn More About Cardio Server Mobile

 

Topics: Cardio Server on an iphone, GE cardiographs, Healthcare IT professionals, Cardio Server Mobile, Smart devices in healthcare, Cardio Server workflow

Read Studies the Way You Prefer: Cardio Server Supports “Reverse HL7” from your EMR

Posted by Allison Fawber on August 21, 2019 at 9:45 AM

Sometimes we find that Emergency Department physicians prefer to view diagnostic test results directly from within their Epic EMR. Epiphany Healthcare supports this workflow to allow physicians to perform their duties the way they see fit.

Why do Physicians Want This Workflow?

  • Physicians already have the EMR open in the Emergency Department.
  • Physicians do not want to be logged into multiple systems.
  • Physicians want their interpretations charted into Epic without delay.

The hospitals that utilize this Reverse HL7 workflow usually only use it in the Emergency Department. Physicians in ambulatory environments (clinics, outpatient centers, etc.), however, often read their ECGs one at a time, similar to the Emergency Department. Reverse HL7 appeals to physicians in these environments as well.

Many hospital systems have a dual workflow with both this Reverse HL7 setup and a traditional setup (reading and managing studies from within Cardio Server) at the same facility.

How Does It Work?

  • An order is created in Epic.
  • The study is performed and transmitted to Cardio Server either with the order or with demographics from the patient’s wristband.
  • Cardio Server sends a preliminary study to Epic for physician reading within the Emergency Department.
  • The physician interprets and electronically signs the study and Epic sends a Reverse HL7 result to Cardio Server with the changes included.
  • Updated results and waveforms are sent back to Epic so that the confirmed study is available from within the patient’s chart.


At this time, our Reverse HL7 workflow is only available with Epic, but Epiphany is open to developing this interface with other EMR companies. Please introduce us to your EMR vendor to discuss implementation of this Reverse HL7 workflow. If they are amenable, we will work with them.

Epiphany is committed to helping you deliver the best patient care—your way. Using the Reverse HL7 workflow allows physicians to not skip a beat when treating patients.

Contact Us for a Demonstration or More Information

Topics: Epic EHR, ED workflow, Epic EMR, Cardio Server workflow, Emergency department workflow

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