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Epiphany Healthcare Blog

GE MUSE USERS: Do You Know What You’re Missing?

Posted by Shannon Richter on November 4, 2019 at 1:01 PM

3 Reasons Why GE MUSE Users Should Consider Epiphany Healthcare’s Cardio Server

Since 2013 Epiphany Healthcare has migrated 115 GE MUSE customers to Cardio Server. Why has Epiphany Healthcare become the fastest growing company in the hospital ECG Management market?

 

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1. Improved Workflow

Epiphany Healthcare’s Cardio Server communicates with over 260 devices from 80 vendors. Hospitals have access to 23 study types including ECG, stress, Holter, and PFT from one screen. If your hospital is a part of a network, Epiphany has expertise managing clinical data and complex workflows in enterprise systems with multiple hospitals (IDNs).

Reporting is streamlined as well. Users receive scheduled reports reflecting statistics from revenue and workflow improvement. Epiphany’s Analytica™ can identify the cause of delayed billing with easy-to-read graphical representations of data.

There are no add-ons needed for remote viewing and Cardio Server supports complex workflow requirements. Epiphany makes the switch easy,offering migration and grooming of GE MUSE ECG data.

Here is how one of Epiphany Healthcare’s customers describe their feelings about their improved workflow:

”The Epiphany system allows us to better serve patient needs when critical minutes can make a difference,” said John Zidansek, Chief Executive Officer, Lock Haven Hospital. “Cardio Server’s innovative technology provides more timely results and diagnostic capabilities for digital electrocardiograms and allows physicians to optimize cardiac care.” 

Lower cost

 

2. Lower Cost

For approximately what hospitals spend on a MUSE support agreement, they can move into the cloud with Epiphany Cloud Services. With a cloud subscription, hospitals don’t have to spend money maintaining their own servers. Epiphany Healthcare’s lifecycle costs are also lower with less expensive support agreements that include software upgrades. Hospitals can consolidate multiple modality interfaces into one electronic medical record integration and pay the integration fee one time instead of every time they add a new modality.

 
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3. Exceptional Support

Epiphany Healthcare offers a customer advocacy team member for each client to ensure success with its products. A live Epiphany representative is available for any support needs 24/7, 365 days a year. Here are some things that have been said recently about the outstanding support from Epiphany employees:

“Sherry Levine consistently provides great service and customer support! I appreciate the extra effort Sherry makes to help resolve our issues. She is unrelenting when it comes to finding solutions to the problems presented! Thank you, Sherry!”

Ria did an excellent job of understanding the issue we were having. I was unable to accept the change at the time, due to having accepted another patch in our test environment. She continued to follow up with me to see when a good time was. Once we gave her the go-ahead, she was quick to load the changes in Test and later in Prod. She has an excellent work ethic and was a pleasure to work with. Thank you, Ria!”

Epiphany’s Cardio Server has also repetitively outscored ECG management competitors including GE Healthcare’s MUSE and Philips’ TraceMaster Vue in KLAS reports. These reports were compiled using direct feedback from hundreds of healthcare provider organizations and ranked vendors based on product scope, functionality, and benefits associated.

Wally Pruitt, Implementations Manager at Epiphany Healthcare says, “As we continue product development and serving our customers, it is rewarding for the Epiphany team to receive such positive feedback, which validates our commitment to excellence."

Epiphany Healthcare is passionate about our customers. We are committed to simplifying their workflow, enhancing productivity, and providing exceptional service. Sign up for a free demonstration or request a complimentary workflow analysis for more information.Learn More About Cardio Server

Topics: GE Muse, healthcare IT interoperability, Customer support, Cardio Server compatibility, Cardio Server workflow

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