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Epiphany Healthcare Blog

What to Expect from Epiphany’s Implementation Process

Posted by Kelli Sudduth on March 14, 2016 at 2:33 PM

When considering software and service vendors in the healthcare industry, it is natural to ask: “How does this company stack up in the industry?” and “What can I expect from the Project Management Team?”

How we stack up:

Epiphany’s Cardio Server was rated “KLAS Category Leader” for ECG Data Management in the 2015/2016 Best in KLAS Awards: Software & Services report. We have been rated number one for seven years straight. In KLAS’ year-end report, based on end-user feedback, Epiphany received a score of 87.4 compared with our competitor’s score of 80.

What you can expect:

Epiphany’s implementation team strives to be customer-focused and to deliver a quality product to your facility. We assign a Project Manager, Technical-HL7 resource, and a Clinical Training Specialist to each project. With these three resources, we are able to provide quality guidance throughout the process and post go-live.

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Epiphany's Implementation Team

Epiphany works closely with your project and clinical department leaders to properly identify your desired future workflow. By conducting several calls and product web sessions, we will guide you through the process to achieve your desired workflow outcome. We also work closely with your interface resources, PACS administrators, and/or IT personnel to achieve project completion.  

A typical project will include:

  • Weekly status/working calls, based on project phases, for system planning, building, configuration, and testing
  • Device configurations
  • HL7 recommendations
  • Remote testing support
  • Experienced Clinical Training Specialist who will address any remote training and go-live needs
    See related article on our post-go-live Customer Advocacy Program.
  • Project Management Plan, which allows Project Managers to view and manage implementation tasks, deadlines, and upcoming events associated with the project
  • Skilled project guidance for each phase in your timeline, which will include best-practice workflow processes based on your needs

During implementation of Cardio Server, one of our customers from a 300-bed hospital in South Carolina had the following comment to share:

“As always, I am very satisfied with the service. Plus, what was even more delightful, I had the opportunity to speak with our Project Manager [long after the implementation was complete]. It was great! I cannot say enough about the service, which is rendered through the great company you work for.”

Before you look at purchasing any system, we encourage you to ask how the implementation will work. If you would like more information on Epiphany Implementations please let your sales representative know or contact the implementation team directly at 804.744.8931. 

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Topics: HL7 resources, clinical workflow, Epiphany implementations, software and service vendors

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