blogheader-bg.jpg

Epiphany Healthcare Blog

What Sets Epiphany Healthcare Apart – Being a Customer Centric Company

Posted by Shannon Richter on September 4, 2019 at 10:35 AM

Aside from its constant healthcare technology innovations, what sets Epiphany apart is customer service. According to CEO, Russ DeRemer, “Each department at Epiphany has a hand in ensuring customer satisfaction.”

In fact, when Epiphany Healthcare employees were asked: What do you like most about working at Epiphany? There were a mixture of answers with people listing off many different adjectives. However, one phrase that echoed with employees from the support team to the IT team and all those in between was, “I love that we are customer centric. I love serving our customers.”

These answers were captured on a video that was being produced at Epiphany’s recent company meeting. Check out the video and you can hear the similarity in the answers from employees.


It’s not only employees that all agree that Epiphany Healthcare focuses on customer satisfaction, the customers do too. To give you an example, here are a couple of testimonials about Epiphany’s service.

"I have been very happy with the project management component while working on this migration. I’d give them an A+ in project management and implementation services.” 

Kevin Groskreutz, Division CIO
Hospital Sisters Health System
Illinois & Wisconsin 

"…Your crew was able to make me comfortable that the data we stored was secure and protected. This was not easy given that my SMC staff was as nervous as a cat on a tin roof with someone other than us messing with our data.

You have a great group of folks and should be proud of your team. I have truly enjoyed watching your company grow over the years. I was fearful of moving away from GE and took a chance on you guys back in the day and I am happy to say that I made the right decision." 

Martin "Bubby" Fischer
President/CEO
Southern Medical Corporation

Through technology, product innovation, and exceptional service, Epiphany Healthcare is dedicated to improving clinical workflow and is currently the fastest growing ECG management company in the country. Along with being passionate about the products and services they provide, Epiphany is a company that is full of enthusiastic individuals who are committed to serving their customers’ unique challenges.

“[I love] watching the customers get excited about how we’ve helped them make their workflow and their jobs better for them to better care for the patients.” – Christine Cooper, Epiphany Senior Technician

Learn More About Epiphany's Culture

Topics: National Hospital Week, Customer Advocacy Program, Epiphany support, EKG management, healthcare workflow efficiency, Healthcare Communication

Join Epiphany Cardio in Honoring Hospitals Nationwide!

Posted by Derek Moorman on May 15, 2013 at 11:03 AM

Epiphany Cardio recognizes hospitals nationwide in celebration of National Hospital Week, an annual event that celebrates the health care industry. The event, taking place this year from May 12th through the 18th, is a tribute to medical professionals; technology, history, and advancements that make health care what it is today. This year’s theme is “A Guiding Light for Changing Times.” The theme emphasizes hospitals’ growing role in the nation’s ever-changing health care industry. The associated festivities are meant to unite health care facilities and personnel around the country.

The celebratory tradition began in 1921 when a Chicago editor proposed a community-wide salute to the medical industry. The concept was meant to ease any anxieties the general public had regarding hospitals and medical staff. Today the week-long event is a time to acknowledge medical personnel, encourage trust throughout the community, and promote a mission of wellness and celebrate top quality care at each medical facility. 

Many people use this week to appreciate the vital role health care facilities and staff members play in society. Medical treatment is about more than just healing, it’s a crucial piece of a bigger puzzle. Health care represents hope, discovery, and innovation fNational Hospital Weekor a brighter future. The optimism and positive attitudes of medical personnel are central to the well-being of a community, and the nationwide event recognizes this.

With so many advancements in technologies, hospitals and medical facilities can provide high-quality, effective and sophisticated solutions to a number of health care issues. Software, hardware and medical device suppliers play a major role in the success of the industry as well. National Hospital Week honors the complex network of people and tools that keep the health care services operating properly.

There are countless ways communities can participate in the week-long celebrations. Hospital directors can plan activities throughout the week for patients and staff members. One way to show appreciation to personnel is to host an on-site reception for the entire staff. This type of function can be as extravagant or as intimate as needed, and family members can join in. Health care providers can also use this week to boost patient morale and promote trust. A patient seminar is ideal for this purpose. Most people want to be informed when it comes to their health, and a seminar can bridge the gap between patient and physician. Providing a tutorial on relevant topics will show hospital patrons that they matter, which can further improve the doctor-patient relationship.

Handing out promotional items is also a great way to kick-start the celebration. Marketing materials such as coffee mugs, t-shirts and reusable shopping bags raise awareness about the impact of the health care industry on the community. Administrative staff managers can give out appreciation gifts as well in order to show medical professionals and patients how valued they are.

National Hospital Week is the largest health care event in the country, and hospital administrators, medical workers, technicians and patients from all over the nation are participating. The team at Epiphany Cardio is no exception. We would like to acknowledge our customers and thank them for their contributions and support in making our company a success.

 

Created on 12/09/11 at 11:37:40

Topics: Epiphany Cardio, Hospital, Nation's Health, National Hospital Week, Healthcare industry, patient seminar, doctor-patient relationship

Posts by Tag

see all

Follow Us: