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Epiphany Healthcare Blog

What Sets Epiphany Healthcare Apart – Being a Customer Centric Company

Posted by Shannon Richter on September 4, 2019 at 10:35 AM

Aside from its constant healthcare technology innovations, what sets Epiphany apart is customer service. According to CEO, Russ DeRemer, “Each department at Epiphany has a hand in ensuring customer satisfaction.”

In fact, when Epiphany Healthcare employees were asked: What do you like most about working at Epiphany? There were a mixture of answers with people listing off many different adjectives. However, one phrase that echoed with employees from the support team to the IT team and all those in between was, “I love that we are customer centric. I love serving our customers.”

These answers were captured on a video that was being produced at Epiphany’s recent company meeting. Check out the video and you can hear the similarity in the answers from employees.


It’s not only employees that all agree that Epiphany Healthcare focuses on customer satisfaction, the customers do too. To give you an example, here are a couple of testimonials about Epiphany’s service.

"I have been very happy with the project management component while working on this migration. I’d give them an A+ in project management and implementation services.” 

Kevin Groskreutz, Division CIO
Hospital Sisters Health System
Illinois & Wisconsin 

"…Your crew was able to make me comfortable that the data we stored was secure and protected. This was not easy given that my SMC staff was as nervous as a cat on a tin roof with someone other than us messing with our data.

You have a great group of folks and should be proud of your team. I have truly enjoyed watching your company grow over the years. I was fearful of moving away from GE and took a chance on you guys back in the day and I am happy to say that I made the right decision." 

Martin "Bubby" Fischer
President/CEO
Southern Medical Corporation

Through technology, product innovation, and exceptional service, Epiphany Healthcare is dedicated to improving clinical workflow and is currently the fastest growing ECG management company in the country. Along with being passionate about the products and services they provide, Epiphany is a company that is full of enthusiastic individuals who are committed to serving their customers’ unique challenges.

“[I love] watching the customers get excited about how we’ve helped them make their workflow and their jobs better for them to better care for the patients.” – Christine Cooper, Epiphany Senior Technician

Learn More About Epiphany's Culture

Topics: National Hospital Week, Customer Advocacy Program, Epiphany support, EKG management, healthcare workflow efficiency, Healthcare Communication

Epiphany Healthcare’s Customer Advocacy Program (CAP)

Posted by Kelli Sudduth on December 9, 2015 at 3:57 PM

Whether you are considering Epiphany or you are a current customer of ours, you may ask yourself: “What support can I expect to receive from Epiphany after my Cardio Server go-live?” Of course we have 24/7 technical support for the customers, but we also want to proactively reach out to you to make sure all your needs are being met. Our goal is to make sure you are completely satisfied and to provide a consistent way for Epiphany to receive your feedback.

Epiphany launched the Customer Advocacy Program (CAP) to answer this very need. To better serve our customers, we want to ensure they have access to a Clinical Training Specialist who can help answer workflow questions or general, end-user concerns. A common workflow question we hear is: "I would like to set up my remote pediatric cardiologists in Cardio Server so I don't have to fax to them anymore. They dislike the poor quality of the faxed tracings. Can you help me with this?" Periodically throughout the year, your CAP resource will call you to answer questions like this and ensure you have everything you need from Epiphany.  

Your Epiphany CAP resource will:

  • Review your service history

  • Inquire about whether your system is functioning as desired

  • Ask if you are experiencing any workflow problems that we may address

  • Introduce new product modules for the current system

  • Ensure you have a learning site account with access to user tutorials
  • Introduce you to useful tools at epiphanyhealthdata.com

  • Schedule web-based refresher training or help with training new employees

  • Assist in running administrative reports

  • Answer physician questions or concerns

  • Address any enhancement requests

Epiphany’s continued success is fueled by our commitment to exceptional customer service. CAP allows Epiphany to gain feedback from our customers and be proactive for ongoing product improvement. Our CAP program is included with any new Cardio Server system purchase.

Andrea     Holly     Bev     Leah

Pictured above are (from left) Andrea Allen, Holly Allen, Beverly Fulmer, and Leah Grimsley, Epiphany's CAP Representatives. 

Find Out About Our Implementation Process

 

Topics: Cardio Server, Customer Advocacy Program, CAP Representative

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