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Epiphany Healthcare Blog

Epiphany Healthcare’s Customer Advocacy Program (CAP)

Posted by Kelli Sudduth on December 9, 2015 at 3:57 PM

Whether you are considering Epiphany or you are a current customer of ours, you may ask yourself: “What support can I expect to receive from Epiphany after my Cardio Server go-live?” Of course we have 24/7 technical support for the customers, but we also want to proactively reach out to you to make sure all your needs are being met. Our goal is to make sure you are completely satisfied and to provide a consistent way for Epiphany to receive your feedback.

Epiphany launched the Customer Advocacy Program (CAP) to answer this very need. To better serve our customers, we want to ensure they have access to a Clinical Training Specialist who can help answer workflow questions or general, end-user concerns. A common workflow question we hear is: "I would like to set up my remote pediatric cardiologists in Cardio Server so I don't have to fax to them anymore. They dislike the poor quality of the faxed tracings. Can you help me with this?" Periodically throughout the year, your CAP resource will call you to answer questions like this and ensure you have everything you need from Epiphany.  

Your Epiphany CAP resource will:

  • Review your service history

  • Inquire about whether your system is functioning as desired

  • Ask if you are experiencing any workflow problems that we may address

  • Introduce new product modules for the current system

  • Ensure you have a learning site account with access to user tutorials
  • Introduce you to useful tools at epiphanyhealthdata.com

  • Schedule web-based refresher training or help with training new employees

  • Assist in running administrative reports

  • Answer physician questions or concerns

  • Address any enhancement requests

Epiphany’s continued success is fueled by our commitment to exceptional customer service. CAP allows Epiphany to gain feedback from our customers and be proactive for ongoing product improvement. Our CAP program is included with any new Cardio Server system purchase.

Andrea     Holly     Bev     Leah

Pictured above are (from left) Andrea Allen, Holly Allen, Beverly Fulmer, and Leah Grimsley, Epiphany's CAP Representatives. 

Find Out About Our Implementation Process

 

Topics: Cardio Server, Customer Advocacy Program, CAP Representative

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