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Epiphany Healthcare Blog

7-Year Streak: Epiphany Healthcare Again Ranked Number One in ECG Data Management Software by KLAS

Posted by Lisa Wolfenbarger on February 8, 2016 at 10:23 AM

Epiphany Healthcare is delighted to announce that Cardio Server was again named “KLAS Category Leader” for ECG Data Management in the 2015/2016 Best in KLAS Awards: Software & Services report.

This year’s award marks the seventh sequential year that Epiphany’s Cardio Server has been named number one by KLAS. The KLAS report recognizes the software and service organizations that excel in helping providers deliver better patient care. 

Hearing that we are the KLAS Category Leader for the seventh year is an exciting moment for the Epiphany teams,” states Kelli Sudduth, VP of Professional Services at Epiphany. “Customer service is one of our most important goals as a company; this award reinforces how we continue to progress each year. We work every day to ensure the highest level of service to each customer. Whether a client is a community hospital or in a large IDN market, each one is important to us and managed as such. This recognition is a true representation of the company’s commitment to our customers.”

Cardio Server outscored GE MUSE as 2015/2016 Category Leader for ECG Data Management Solutions.

KLAS_screenshot.png

“2015/2016 Best in KLAS Awards: Software & Services,” January 2016. © 2016 KLAS Enterprises, LLC. All rights reserved.  www.KLASresearch.com.

Steve Fetrow, VP of Engineering at Epiphany had this to say when he heard the news: “Seven years as a KLAS Category Leader is an incredible honor. But we really have to thank our customers for being the inspiration for all that we have accomplished. Since founding the company twelve years ago, we have listened carefully to customers as they described problems handling test results. Those pain points became product ideas for 15 different diagnostic tests and vendors. Today we are being honored for ECG Management, but there is so much more.”

About Cardio Server:

Epiphany’s Cardio Server is a web-based management system that receives, manages, and exports diagnostic test results to the EHR. Cardio Server is vendor-neutral and communicates with over 125 devices from over 45 vendors. Physicians access and edit ECG and other diagnostic test results from anywhere with a standard web browser. Cardio Server provides easier integration since it accepts data from 15 different modality types such as PFT, stress, Holter, patient monitors, and more. Since Epiphany consolidates individual device interfaces to the EHR, Cardio Server is also a cost-effective solution.

About Epiphany Healthcare:

Epiphany Healthcare simplifies diverse clinical workflow using one consolidated EHR interface. Since Epiphany's Cardio Server is an ideal solution for integrated delivery networks, the number of installations has nearly tripled since Epiphany received their first KLAS award in 2009. Now with over 700 hospital customers in the US and abroad, Epiphany is committed to serving its customers’ needs through product innovation, the delivery of exceptional service, and an unwavering dedication to interoperability. Discover why Epiphany is the preferred provider when managing multi-vendor, multi-modality diagnostic test data.

About KLAS:CL_logo_2015.png

KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice.  Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at www.twitter.com/KLASresearch.

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Topics: Cardio Server, KLAS Category Leader, KLAS Research, ECG Data Management, diagnostic test result, EKG management, Best in KLAS

Epiphany Healthcare’s Cardio Server Ranked Number 1 by KLAS in ECG Data Management Category for 6th Consecutive Year

Posted by Allison Fawber on February 12, 2015 at 1:36 PM

Epiphany Healthcare is proud to announce that Cardio Server was named “KLAS Category Leader” for ECG Data Management in the 2014 Best in KLAS Awards: Software & Services report.

This year’s award marks the sixth consecutive year KLAS has ranked Cardio Server number one. KLAS helps healthcare providers make informed technology decisions by offering accurate, honest, and impartial vendor performance information.

“It is an honor to receive the KLAS Category Leader award from KLAS for the sixth year in a row," states Wally Pruitt, Implementations Manager at Epiphany Healthcare. “Epiphany is passionate about our customers; we are committed to simplifying their workflow, enhancing productivity, and providing exceptional service. As we continue product development and serving our customers, it is rewarding for the Epiphany team to receive such positive feedback, which validates our commitment to excellence."    

“I believe it's our people that make the difference.  Our teams are committed to proving it up every day,” adds Pat White, Product Manager at Epiphany. “They bring great understanding to this dynamic and diverse industry and are dedicated to helping our customers achieve success in the clinical, IT, and administrative departments.”

Epiphany’s Cardio Server outscored ECG management competitors including GE Healthcare’s MUSE and Philips’ TraceMaster Vue. The report was compiled using direct feedback from hundreds of healthcare provider organizations and ranked vendors based on product scope, functionality, and benefits associated.

KLAS_Epiphany_competitors_chart
“2014 Best in KLAS Awards: Software & Services,” January 2015. © 2015 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com.

In addition to published reports by KLAS, their website provides user commentary, trending data, and scores year-round. Below is one of the solicited comments from an anonymous Cardio Server user found on www.klasresearch.com: 

“We are currently installing v.4.1.1, which has many enhancements we have requested. We have a large installation base as an IDN. Epiphany Healthcare has been a great partner and has delivered a very reliable solution. The software is stable and steady as a rock once it is implemented. We are very pleased with the overall performance with supporting many different diagnostic waveforms. It is easy to use and the physicians love the remote access for reading and reporting.” –VP/Executive, December 2014
*This commentary may not represent the whole of provider sentiment related to this product or service. Visit KLASresearch.com for a complete view.

Epiphany’s Cardio Server is a web-based management system that receives, manages, and exports diagnostic test results to the EHR. Cardio Server is vendor-neutral and communicates with over 125 devices from over 45 vendors. Physicians can access and edit ECG and other diagnostic test results from anywhere with a standard web browser. Cardio Server accepts data from 15 different modality types such as PFT, stress, Holter, patient monitors, and more. Since Epiphany consolidates individual device interfaces to the EHR, Cardio Server is a cost-effective solution. 

About Epiphany Healthcare: 
Epiphany Healthcare simplifies clinical workflow using one consolidated EHR interface. With over 650 hospital customers in the US and abroad, Epiphany is committed to serving its customers’ needs through product innovation, the delivery of exceptional service, and an unwavering dedication to interoperability. Discover why Epiphany is the preferred provider when managing multi-vendor, multi-modality diagnostic test data. For more information, please visit http://www.epiphanyhealthdata.com, follow Epiphany on Twitter (@epiphhealth), or Linkedin (http://www.linkedin.com/company/epiphany-healthcare).

About KLAS:
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at www.twitter.com/KLASresearch.

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Topics: Cardio Server, Epiphany Healthcare, KLAS Category Leader, ECG Data Management, Best in KLAS

5th Year in a Row: Epiphany’s Cardio Server Awarded "Category Leader" in 2013 Best in KLAS Report

Posted by Allison Fawber on February 4, 2014 at 9:12 AM

Epiphany Healthcare is proud to announce theKLAS Category Leader 2013 top ranking for its Cardio Server as the "Category Leader" for ECG Data Management in the 2013 Best in KLAS: Software & Services report.

This year’s award marks the fifth consecutive year Epiphany has received the “Category Leader” recognition in ECG Management from KLAS. KLAS helps healthcare providers make informed technology decisions by offering accurate, honest, and impartial vendor performance information.

"At Epiphany, we listen to our customers and strive to provide them with exceptional service," said Joe Noto, VP of Strategic Partnerships and Marketing. "Their meaningful input fuels our passion to develop innovative products. It is a profound honor to receive the KLAS award for the fifth year in a row. We believe it is a recognition of our unwavering commitment to the success of our customers."

Epiphany’s Cardio Server is a vendor neutral, multi-modality, intuitive management system that receives, manages, and exports diagnostic test results to EMRs. Cardio Server communicates with over 100 devices, from over 40 vendors, in 15 diagnostic modalities, consolidating individual device interfaces to the EMR. Physicians and other users access and edit ECG and other diagnostic test data from anywhere in the hospital, the office, or home using a standard web browser.

About Epiphany Healthcare 
Epiphany Healthcare simplifies diverse clinical workflow using one consolidated EMR interface. With over 500 hospital customers in the US and abroad, Epiphany is committed to serving its customers’ needs through product innovation, the delivery of exceptional service, and an unwavering dedication to interoperability. Discover why Epiphany is the preferred provider when managing multi-vendor, multi-modality diagnostic test data. For more information, please visit http://www.epiphanyhealthdata.com, follow Epiphany on Twitter (@epiphhealth), or Linkedin (http://www.linkedin.com/company/epiphany-healthcare).

About KLAS 
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at http://www.twitter.com/KLASresearch.

 

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Topics: EKG software, ECG software, Cardio Server, Epiphany's Cardio Server, KLAS Category Leader, KLAS Research, ECG Data Management, ECG management

From the President’s desk: "Outrageous ECG Management Support Costs"

Posted by Lisa Wolfenbarger on May 30, 2013 at 11:03 AM

In the last couple of weeks I have had the chance to speak with cardiology department managers in three different hospitals. All three accounts are in the process of replacing their legacy ECG Management Systems with Epiphany. As you read the anecdotes below, please remember that Epiphany’s support agreement is 24/7/365 and includes lifetime software upgrades. Also, Epiphany has been rated as best in KLAS for the last four years in customer support; MDBuyline has rated us a best customer support in ECG Management in 2012. 

The first hospital was a medium sized community medical center with a total of 12 cardiographs. Their support agreement was expiring and they wanted to be sure that we would have our system up and running before the expiration date. I asked them what the renewal cost would have been from their legacy vendor. The answer shocked me, "$252,000 for a 5-year contract”. This hospital’s contract from Epiphany is $47,880 for the 5-year support agreement

I was on a conference call with a second hospital finishing up the terms and conditions on a contract to replace their legacy ECG Management system. They are a small rural hospital with only 6 cardiographs. We were discussing our support charges and I asked what they were paying for their current contract? Their answer was more disturbing than the one above. “We can’t afford their contract and are on the pay as you go program”. How much was the contract for a small rural hospital with 6 carts? $232,000 for 5 years! This hospital is on Epiphany’s support agreement at a total 5 year charge of $27,360.

My final comments are regarding a university medical center. They have over 50 cardiographs and are replacing everything in a phased approach. The 5-year support agreement renewal for their legacy system was $306,000. This was a major reason they decided to find an alternative vendor. Epiphany’s 5-year support agreement for this medical center is $132,000.

As healthcare tightens its collective belt you may be looking for savings. If any of the legacy support system cost examples seem familiar; I encourage you to ask us how you may be able reduce your ECG Management system lifecycle costs. 


Russ DeRemer
Founder & CEO 

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Topics: Epiphany Cardio, KLAS Category Leader, ECG Data Management, legacy ECG data, Lifecycle Expenses, alternative vendor, Support Costs, reduce costs, Epiphany support, Epiphany's support agreement, Cardio Server Support, ECG management

KLAS Awards Cardio Server “Category Leader” for ECG Management

Posted by Allison Fawber on January 18, 2013 at 10:43 AM

Epiphany Cardiography Products, LLC is proud to announce that KLAS awarded Cardio Server
“Category Leader” for ECG Data Management in the Best in KLAS: Software & Services report for 2012.

KLAS Research

This year’s award marks the fourth consecutive year Epiphany has received the “Category Leader” recognition in ECG Management from KLAS.¹

What is KLAS? KLAS helps healthcare providers make informed technology decisions by measuring and reporting accurate, honest, and impartial vendor performance data. KLAS speaks with hospital and clinic executives, administrators, physicians, nurses, and other directors and managers with business responsibilities regarding the experiences they are having with their vendors and products. Routinely, KLAS works with over 20,000 people from 5,000 hospitals and nearly 3,000 ambulatory organizations annually in order to gather direct client feedback on vendor performance.

Epiphany's Cardio Server ECG Management System

Epiphany’s Cardio Server is a browser-based, intuitive management system that receives, manages, and exports diagnostic test results to EMRs. Cardio Server communicates with over 100 devices, from over 40 vendors, in 15 diagnostic modalities, consolidating individual device interfaces to the EMR. Physicians and other users can access and edit ECG data and other diagnostic test results from anywhere in the hospital, the office, or home using a standard web browser. Users are also able to access ECGs from their smart devices.

“It is an honor to receive the 'Category Leader' award from KLAS for the fourth year in a row", states Kelli Sudduth, VP Implementations, Training, and Support at Epiphany. “Epiphany works to maintain a constant level of customer satisfaction across many levels; from new customers to our long standing 'customer partners,' we strive to assist healthcare providers in achieving their clinical, administrative and IT objectives. As we continue to grow in the industry and face new challenges, it is rewarding to know that our customers believe we are on the right path, positively contributing to their success.”

About Epiphany Cardiography Products, LLC. 
Founded in 2004, Epiphany’s mission is “to simplify the collection and management of diagnostic test results. With over 450 hospital customers in the US and abroad, Epiphany is committed to serving its customers’ needs through product innovation and the delivery of exceptional service with an unwavering dedication to driving open systems. Discover why Epiphany is preferred when managing multi-vendor, multi-modality diagnostic test results. 

¹In 2009, the category Epiphany received the KLAS "Category Leader" award for was Patient Monitoring Systems

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Topics: EKG software, ECG software, Cardio Server, Epiphany's Cardio Server, KLAS Category Leader, KLAS Research, ECG Data Management, ECG management

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