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Epiphany Healthcare Blog

Cardio Server Replaces Cerner’s Powerchart and Delta Regional is Delighted

Posted by Lisa Wolfenbarger on November 1, 2017 at 10:42 AM

A Letter to Wally Pruitt, Implementations Director at Epiphany Healthcare from Mitch Ainsworth, PACS/Radiology Systems Administrator at Delta Regional Medical Center in Greenville, MS

Wally,

Now that we are a couple of weeks into our go-live, I feel like I can take a moment to catch my breath and put my thoughts on paper about our implementation experience. Epiphany was tasked with implementing Cardio Server in a very short time frame. We communicated our aggressive time-line requirements; the Epiphany team heard our needs and was able to implement Cardio Server to meet them. 

Delta regional.jpg

The team you assembled for this project was the best I have ever worked with. Bob Sturgill was instrumental in keeping the Epiphany team, as well as the DRMC team, on task to meet this deadline. Bob went above and beyond by scheduling time with just he and I to ensure certain milestones were met on time. Bob leaned on his contacts from Mortara to aid in integrating the stress and Holter systems with Cardio Server. Victor Villafaña worked tirelessly with our interface architect to ensure stable HL7 integration with Meditech. Victor also accommodated several changes just prior to go-live and a few optimizations after go-live. The trainer was exceptional as well. Tammy was well prepared to ensure we did not skip a beat while transitioning from Cerner Powerchart ECG to Cardio Server. During a very stressful time for our organization, Tammy kept both the ECG techs and physicians calm and focused while learning the new system.

The professionalism and work ethic of all involved from Epiphany should be commended. I never once felt that we were just another number on a sales sheet.

Your staff made the DRMC team feel as though we were part of a bigger team. The entire team was focused on effectively implementing a system that would aid in how we care for our patients as an organization. The Epiphany staff seemed as vested in this endeavor as we were. I have been involved in several other implementations that did not go so well. Other vendors we have worked with put their best people in sales. After the sale, the customer experience was terrible. From conversations with other colleagues, this seems to be the norm these days. Epiphany deserves to be applauded on this project. From sales to post-live support, it has been a wonderful experience. I feel sure there are a few people that I failed to mention but I appreciate their work on this project too. 

It is not often that the customer is treated as well as we were by Epiphany and you deserve to be praised for it. We are very satisfied with the quality of the system and how smoothly the system was implemented.

Thank you and your entire team at Epiphany for the hard work and dedication during this project.

Kudos to Epiphany!

Mitch Ainsworth.jpg Mitch Ainsworth RT(R)(CT)(ARRT)
PACS/Radiology Systems Administrator
Delta Regional Medical Center
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About Delta Regional:

Founded in 1953 and based in Greenville, Mississippi, Delta Regional Medical Center is a 325-bed facility that is recognized as the leader in the delivery of quality care in the area. Delta Regional Medical Center’s purpose is to provide high quality medical services to the citizens and communities in the Tri-state Delta Region at the lowest practical cost and be a leader in providing needed support services to healthcare providers and patients to improve the health of the communities they serve.

Topics: happy cardio server customer, Cardio Server testimonials, Customer satisfaction

CHS Women and Children’s Hospital Changes Faxing Workflow with Cardio Server

Posted by Allison Fawber on November 30, 2012 at 9:34 AM

During implementation of Cardio Server with one of our new customers, CHS Women and Children’s Hospital in Lake Charles, Louisiana, some of the physicians identified concerns with changing their workflow. They had been reading, interpreting, and confirming faxed ECGs for years and they were very accustomed to this process. Their current workflow entailed receiving a faxed ECG from the hospital when there was one to be read. The quality of these faxes was problematic at best and made it difficult to read an ECG effectively. Additionally, the physicians had to physically be in their offices to make the reading. The physicians had concerns that Cardio Server would disrupt this workflow and would be challenging to use. 

Physician Reading ECGs Online

To ease their concerns, one of our Clinical Training Specialists, Kevin Sekula, proactively trained the physicians while the implementation of Cardio Server was still taking place. One physician, Richard Gilmore, MD, who was skeptical at first, learned that he was comfortable reading online with Cardio Server within five minutes of training. Dr. Gilmore and his colleagues liked the fact that right away a crisp, clean, diagnostic-quality ECG was available online. Cardio Server eliminated their usual delay while waiting for faxes to come in and there was no longer a struggle to read the poor-quality, faxed ECGs.

Kevin led several web training sessions over the next few weeks of implementation. Cardio Server went live for CHS Women and Children’s Hospital on September 20, 2012. The go-live was a success. Two weeks after the go-live, the physicians let us know they were very happy with our product. 

Here’s What Kevin Gobert, Cardiopulmonary Director, Has to Say about Their Current Status After
Cardio Server Go-Live:

I just wanted to report on the current standing. Initially, we had processes to work out for getting all the physicians access and acquainted to the new format of reading EKG’s online. . . .  I have noticed our average turnaround has been less than 24-to-48 hours with many of the tests being read within a few hours of being posted. Physicians have been very compliant and I am pleased to provide this information as we continue to move to platforms that increase our ability to provide accurate and speedy care to our patient population. I just wanted to share the good news.

At Epiphany, we make it our first priority to make sure our customers are confident and comfortable with our product. We understand that changing familiar processes can be difficult. This is why we provide extensive training, and even proactive training, as in a case like this. Additionally, Epiphany follows up with its customers regularly after on-site training to make sure they continue to be happy with the product and its functionality.

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Topics: EKG software, faxed ECGs, reading ECGs online, happy cardio server customer, Women and Childrens Hospital, ECG management

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