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Epiphany Healthcare Blog

#1 Rated Orthopedic Hospital in the US Goes Live with Epiphany's Cardio Server and Improves their ECG Workflow

Posted by Kevin Sekula on August 7, 2018 at 11:35 AM

When asked why Epiphany’s Cardio Server appealed to him, Carl Navarro, Chief of Cardiopulmonary Services at the Hospital for Special Surgery (HSS), responded, “They put all of the diagnostic test results from all of the modalities on one screen. It is a huge advantage to now have a dedicated cardiopulmonary database whereas before, the hospital was using three different systems. Now, ECG, PFT, and Holter studies are all in the same place on the same screen.” 

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HSS in New York City went live with their Cardio Server system the week of June 18-21st. They are managing multi-modality diagnostic test results with Epiphany. Ranked #1 for Orthopedics by US News & World Report, the hospital’s mission is to lead the world as the most innovative source of medical care, the premier research institution, and the most trusted educator in the field of orthopedics, rheumatology, and their related disciplines.

Carl Navarro continued to share other great results about their new workflow after implementation. “Cardio Server is going to be a huge time saver for the staff. In the past, the staff had to credit all the ECGs that were read without an order,” he claimed. “Now, all of the studies have a matching order, making it easier for the staff to capture revenue that was formerly lost.” In addition to this labor/cost savings, Carl sang other praises about working with Epiphany. He chose Epiphany’s Cardio Server because he could tell that Epiphany makes customer satisfaction a big priority. In fact, feature requests and feedback from the customer go to Epiphany’s engineering team to be included in the next software release.

besthospitals HSS

In summary, Carl Stated that Epiphany:

  • Improved their order workflow by making sure every ECG is linked to an order, thus saving the technician valuable time and reducing the chances for clerical errors resulting in possible revenue loss.
  • Provided a better workflow to assign studies to the correct MD so that we no longer have to worry about the wrong provider reading a study.
  • Made all of the pertinent departments’ studies viewable in one system.
  • Assigned a strong implementations team with excellent onsite training for an overall great implementation. Epiphany’s team members felt like an extension of our own team and the Epiphany project team really drove us to set up the right kind of workflows for our facility. 

Darlene Rowman, the lead Cardiopulmonary Tech at HSS, stated she has used two other widely known systems before Cardio Server. She said Epiphany’s Cardio Server is by far the most user-friendly system. “The software is very intuitive, easy to use, and it didn’t take long at all to train their staff.”

One of Epiphany’s Clinical Training Specialists, Tammy Smith, received wonderful feedback on Epiphany’s report tool. The technician she worked with mentioned that what could take her a week on their previous system would now only take a few minutes.

Now that the hospital staff has been using the system for a little over a month, our Customer Advocacy Specialist reached out to see how they were doing. She was told that the doctors are doing “phenomenally well” using the new system.

Epiphany wants to partner with you throughout all stages of your project. After your decision to adopt our system, we make sure it will work the right way for your organization and that it will maximize your efficiency. If you are wondering how our project implementations work, or how we handle post go-live support to maintain a continued partnership with you, sign up for a free consultation below.

Get Your Free Consultation with Epiphany's Implementations Director! 

Topics: Improved Efficiency, solving workflow problems, workflow improvement, clinical workflow improvement, match order to study, managing diagnostic test results

Epiphany's PFT Module: Case Study with MedGraphics PFT

Posted by Kathy Riley on April 14, 2015 at 2:12 PM

Saint Luke’s Hospital, a 257-bed acute-care facility in Duluth, MN, achieved dramatic workflow enhancements by adding Epiphany’s PFT module. The hospital first installed Epiphany with four cardiac modules in 2011. Epiphany worked so well solving workflow problems in the Cardiology Department that the Cardiology Manager shared Epiphany with the Respiratory Care Manager in 2014. 

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Prior to implementing Epiphany’s PFT module, Barbara Boettcher, RN, Manager for Critical Care, Respiratory Care, and the Sleep Disorders Center, recalled a “cumbersome process.” The process included:

  1. Printing PFT reports;
  2. Walking to the physicians’ offices;
  3. Placing the reports in a basket;
  4. Waiting for interpretations;
  5. Distributing the interpreted reports to the primary physicians;
  6. Scanning alpha-numeric results into the EHR;
  7. Filing the flow loops in folders in the department; and
  8. Billing the studies.

“On top of this, physician offices called our department on a regular basis asking for their results; responding to these calls took time away from patient procedures. We also experienced ‘lost’ studies. Our physicians were also very dissatisfied with locating confirmed alpha-numeric results in our EHR and locating the loops in our department. They demanded a more efficient process.”

Epiphany’s PFT module streamlined the once “cumbersome process.” All those manual steps disappeared. “The Pulmonologists access Epiphany at their convenience. They see the interpretive study and can compare previous studies, all very quickly. There is no more paper in boxes, nothing gets lost, billing is done on time, and we no longer get calls from physician offices for results. 

“With monthly volumes at 100 procedures, Epiphany’s PFT module is an efficient way to manage studies in our Pulmonary Department. The physicians are very happy with it since nothing gets lost; it is a great time-saver.”

 
 

Topics: pft module,, medgraphics pft,, pulmonary module,, solving workflow problems

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