Epiphany Healthcare Blog

#1 Rated Orthopedic Hospital in the US Goes Live with Epiphany's Cardio Server and Improves their ECG Workflow

Posted by Kevin Sekula on August 7, 2018 at 11:35 AM

When asked why Epiphany’s Cardio Server appealed to him, Carl Navarro, Chief of Cardiopulmonary Services at the Hospital for Special Surgery (HSS), responded, “They put all of the diagnostic test results from all of the modalities on one screen. It is a huge advantage to now have a dedicated cardiopulmonary database whereas before, the hospital was using three different systems. Now, ECG, PFT, and Holter studies are all in the same place on the same screen.” 

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HSS in New York City went live with their Cardio Server system the week of June 18-21st. They are managing multi-modality diagnostic test results with Epiphany. Ranked #1 for Orthopedics by US News & World Report, the hospital’s mission is to lead the world as the most innovative source of medical care, the premier research institution, and the most trusted educator in the field of orthopedics, rheumatology, and their related disciplines.

Carl Navarro continued to share other great results about their new workflow after implementation. “Cardio Server is going to be a huge time saver for the staff. In the past, the staff had to credit all the ECGs that were read without an order,” he claimed. “Now, all of the studies have a matching order, making it easier for the staff to capture revenue that was formerly lost.” In addition to this labor/cost savings, Carl sang other praises about working with Epiphany. He chose Epiphany’s Cardio Server because he could tell that Epiphany makes customer satisfaction a big priority. In fact, feature requests and feedback from the customer go to Epiphany’s engineering team to be included in the next software release.

besthospitals HSS

In summary, Carl Stated that Epiphany:

  • Improved their order workflow by making sure every ECG is linked to an order, thus saving the technician valuable time and reducing the chances for clerical errors resulting in possible revenue loss.
  • Provided a better workflow to assign studies to the correct MD so that we no longer have to worry about the wrong provider reading a study.
  • Made all of the pertinent departments’ studies viewable in one system.
  • Assigned a strong implementations team with excellent onsite training for an overall great implementation. Epiphany’s team members felt like an extension of our own team and the Epiphany project team really drove us to set up the right kind of workflows for our facility. 

Darlene Rowman, the lead Cardiopulmonary Tech at HSS, stated she has used two other widely known systems before Cardio Server. She said Epiphany’s Cardio Server is by far the most user-friendly system. “The software is very intuitive, easy to use, and it didn’t take long at all to train their staff.”

One of Epiphany’s Clinical Training Specialists, Tammy Smith, received wonderful feedback on Epiphany’s report tool. The technician she worked with mentioned that what could take her a week on their previous system would now only take a few minutes.

Now that the hospital staff has been using the system for a little over a month, our Customer Advocacy Specialist reached out to see how they were doing. She was told that the doctors are doing “phenomenally well” using the new system.

Epiphany wants to partner with you throughout all stages of your project. After your decision to adopt our system, we make sure it will work the right way for your organization and that it will maximize your efficiency. If you are wondering how our project implementations work, or how we handle post go-live support to maintain a continued partnership with you, sign up for a free consultation below.

Get Your Free Consultation with Epiphany's Implementations Director! 

Topics: Improved Efficiency, solving workflow problems, workflow improvement, clinical workflow improvement, match order to study, managing diagnostic test results

Administrators at Jasper County Medical Center Describe Workflow Improvements With Cardio Server

Posted by Allison Fawber on July 7, 2015 at 12:41 PM

After 10 years of working with Cardio Server for managing their ECG workflow, Diane Haseleu, Respiratory Therapy Manager and Glenda Mattocks, Cardiopulmonary Director at Jasper County Hospital in Rensselaer, IN, weighed in on their experience with the system.

Workflow Before Implementing Epiphany:Cardio Server Inbox - Schedule a Demo to See More!

“We were faxing paper for confirmations and making many copies for physicians. Sometimes work needed to be duplicated because of lost paperwork. We were hunting charts to find old ECGs for comparison. Many hours were spent unproductively,” explained Diane.

Workflow Today:

“Today there is no lost paperwork. We can access old copies in seconds for comparisons. We’re able tomake changes with errors on confirm copies with no crossing out of incorrect information. We are also able to generate a report for all procedures done without having a log book system. Every step of the process is much easier,” she added.

Lastly, Diane stated that she would tell other hospitals that implementation and continued use of Cardio Server has helped her organization by reducing the amount of time “paper shuffling” and that “mistakes are easily fixed in one step.” Her hospital plans to add PFT and other modalities to their system.

Glenda Mattocks, Cardiopulmonary Director added, "Our turnaround time for an ECG went from sometimes up to an hour to 5 minutes on reading stat ECGs. Since we are a rural hospital and don't have a cardiologist on site 24-7, we always had to fax our ECGs to the cardiologist before implementing Epiphany. The liability for the physicians was high because of the poor quality of the faxed ECG."

Would you like to see how Epiphany can help your organization become more efficient?  Contact us for a free webinar demonstration of our system today.

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Topics: Cardio Server, ECG management, ECG workflow, lost paperwork, workflow improvement, cardiopulmonary director

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