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Epiphany Healthcare Blog

10 Requirements for a Multi-Modality ECG Management System

Posted by Russ DeRemer on March 23, 2016 at 3:30 PM

As you seek to achieve interoperability, the many diagnostic test results performed in a Cardiology or Cardiopulmonary Department need to find their way into the hospital’s EHR. Simply importing a PDF test result to an ECG Management System fails to take advantage of the many benefits available when managing 12-lead ECG data and other diagnostic test results. If you are looking for a multi-modality ECG management system, please consider these factors:

  1. modality_circle_toEHR.pngSupport 12-lead ECG data from cardiographs, defibrillators, and bedside patient monitoring coming from multiple vendors.
  2. Manage the following modalities: Holter, stress test, PFT, event monitoring, patient-monitoring, pacemaker follow-up, ICD management, cardiac rehab, sleep studies, ambulatory blood pressure, EEG, and more
  3. With network access, allow physicians to view, edit, confirm, and digitally sign all diagnostic tests results using a standard web browser.
  4. Management and research reporting available for all modalities. 
  5. Accept diagnostic test results from any vendor that shares its data and formats.  
  6. Receive waveforms and additional digital data such as XML or HL7 exports from devices to support editable reports and structured reporting, i.e., support interoperability. 
  7. Connect to the EHR with HL7 interfaces including ADT, Orders, Results, and Billing messaging.
  8. Provide enhanced bi-directional communication including modality worklists via DICOM, XML, and other worklist formats.
  9. Workflow requirements, including email notification, faxing, network printing, and generating billing messages are supported for all modalities. 
  10. Single-click access from CVIS system to ECG Management System using Web API.

Upgrading or implementing a new ECG Management System in your hospital is a significant investment of dollars and time. Maximize the return from this effort: Manage many types of diagnostic test results, share one set of HL7 interfaces across multiple modalities, and move towards meaningful use.

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Topics: stress, 12-lead ecg data, holter, managing ECG data, ECG management, diagnostic test results, multi-modality

Lock Haven Hospital Has An Epiphany

Posted by Holly Allen on March 7, 2013 at 1:52 PM

Technology Optimizes ECG Workflow 

Lock Haven, PA – The Lock Haven Hospital cardiopulmonary department recently acquired new technology to enhance patient care: Cardio Server from Epiphany Cardio. Cardio Server is an award-winning management tool for electrocardiograms (ECGs). The web-based application turns a manual, time consuming task into quick, electronic clicks. In addition to saving the cardiopulmonary department time and valuable resources, Cardio Server has made patient information more accessible.

The ECG management ways of the past were very time consuming at Lock Haven Hospital. After each ECG was performed, a technician had to manually print three copies of the ECG on thermal paper. The technician had to then manually place carbon paper between each of the three printed copies. Then the technician had to wait for a physician’s interpretation. The carbon paper allowed the physicians to save time by documenting their interpretations only once per ECG rather than three times, but the carbon often left messy residue and was not the most efficient process.

With the implementation of Cardio Server the process can now be completed with a few,Physicians using Cardio Server to read ECGs online clean computer clicks. Once the technician has performed the ECG, the physician can view and interpret the test and then electronically confirm/sign online whether on site or not. The physician is also able to quickly access previous ECG tests for comparison when continuing care on the same patient. For back-up measures, Cardio Server electronically distributes a paper copy of each ECG to medical records without anyone having to perform an additional click. 

“As we continue to evolve and expand our cardiac care relationships with the providers from Susquehanna Health Systems onsite at Lock Haven Hospital, the Epiphany system allows us to better serve patient needs when critical minutes can make a difference,” said John Zidansek, Chief Executive Officer, Lock Haven Hospital. “Cardio Server’s innovative technology provides more timely results and diagnostic capabilities for digital electrocardiograms and allows physicians to optimize cardiac care.” 

Lock Haven Hospital is a 47-bed facility with an additional 90 long-term care beds, and is fullyLock Haven Hospital accredited by The Joint Commission. With more than 40 medical staff members, specialties include cardiology, otolaryngology, family practice, general surgery, obstetrics/gynecology, internal medicine, pain management, nephrology, ophthalmology, orthopedics and pediatrics. The hospital offers a full range of services including 24-hour emergency care, a birthing center, diagnostic imaging, physical/occupational/speech therapy, outpatient surgery, sleep studies and more. For more information, visit www.lockhavenhospital.com.

Founded in 2004, Epiphany simplifies the collection and management of diagnostic test results with its application—Cardio Server. Epiphany's Cardio Server receives, manages, and exports diagnostic test results to all major EMRs. With over 450 hospital customers in the US and abroad, Epiphany is committed to serving its customers’ needs through product innovation, the delivery of exceptional service, and an unwavering dedication to driving open systems. Discover why Epiphany is preferred when managing multi-vendor, multi-modality diagnostic test results. 

 

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Topics: EKG software, ECG software, Cardio Server testimonials, all major EMRs, managing ECG data, ECG management

Frequently Asked Questions: Epiphany’s “Platinum” Support Agreement

Posted by Russ DeRemer on September 27, 2012 at 8:28 AM

Epiphany Customers: Are you taking advantage of our support agreement? If not, here are just a few reasons why you should. Not an Epiphany customer? Read more to find out why Epiphany’s continued success is fueled by our commitment to exceptional customer service.

Does Epiphany offer different levels of support agreements?
No: Whether managing ECG data or many other diagnostic test results with Epiphany’s system, it is a mission critical application with a 24/7/365 support agreement.

How does Epiphany support agreement cost compare to the industry?
Epiphany offers the lowest annual cost in our market.

Customer Support

Are all upgrades included under Epiphany’s support agreement?
Yes: When you maintain our support agreement all upgrades to your licensed software are
included. This applies to patches, versions, model numbers, product name changes etc. You are
responsible for third-party software such as the server operating system.

What if our hospital has a policy of not buying support agreements?
It may make financial sense to not invest in a support agreement for devices, hardware, and
software applications that do not include upgrades under contract.

When you invest in Epiphany’s support agreement, however, you are in fact extending the life of
your application indefinitely. Five years from now, you will have current software and not have
to form a committee, evaluate vendors, purchase, and implement the next-generation application.

If your Epiphany system is not under our support agreement, we offer support during normal
business hours only and require a purchase order to start the support case. Note that our highest
priority support goes to our customers under contract.

What do you charge for upgrades if we don’t maintain an Epiphany support agreement?
Revenue from support agreements helps to fund product research and development. System
upgrades are priced by calculating the support agreement charges for the entire time a system
has been out of contract and subtracting the amount of hourly service charges paid during that
period. We believe that this is fair to all of our customers and is another very good reason to
maintain a support agreement.

What percentage of Epiphany’s customers maintain a support agreement?
Over 97% of Epiphany’s installations are covered under contract.

Does Epiphany provide Online Support?
Yes, Epiphany has an online support portal where customers can create their own support requests. We also provide online training videos on our learning site at learning.epiphanyhealthdata.com

An Epiphany customer anonymously commented about the value of support onKLAS Research www.klasresearch.com.

"Epiphany really keeps us up to date with upgrades, which are included in our contract, and they are always there when I need them."
Director, August 2012
 

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Topics: Epiphany support, Epiphany's support agreement, managing ECG data, Cardio Server Support, ECG management

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