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Epiphany Healthcare Blog

From the President’s desk: "Outrageous ECG Management Support Costs"

Posted by Lisa Wolfenbarger on May 30, 2013 at 11:03 AM

In the last couple of weeks I have had the chance to speak with cardiology department managers in three different hospitals. All three accounts are in the process of replacing their legacy ECG Management Systems with Epiphany. As you read the anecdotes below, please remember that Epiphany’s support agreement is 24/7/365 and includes lifetime software upgrades. Also, Epiphany has been rated as best in KLAS for the last four years in customer support; MDBuyline has rated us a best customer support in ECG Management in 2012. 

The first hospital was a medium sized community medical center with a total of 12 cardiographs. Their support agreement was expiring and they wanted to be sure that we would have our system up and running before the expiration date. I asked them what the renewal cost would have been from their legacy vendor. The answer shocked me, "$252,000 for a 5-year contract”. This hospital’s contract from Epiphany is $47,880 for the 5-year support agreement

I was on a conference call with a second hospital finishing up the terms and conditions on a contract to replace their legacy ECG Management system. They are a small rural hospital with only 6 cardiographs. We were discussing our support charges and I asked what they were paying for their current contract? Their answer was more disturbing than the one above. “We can’t afford their contract and are on the pay as you go program”. How much was the contract for a small rural hospital with 6 carts? $232,000 for 5 years! This hospital is on Epiphany’s support agreement at a total 5 year charge of $27,360.

My final comments are regarding a university medical center. They have over 50 cardiographs and are replacing everything in a phased approach. The 5-year support agreement renewal for their legacy system was $306,000. This was a major reason they decided to find an alternative vendor. Epiphany’s 5-year support agreement for this medical center is $132,000.

As healthcare tightens its collective belt you may be looking for savings. If any of the legacy support system cost examples seem familiar; I encourage you to ask us how you may be able reduce your ECG Management system lifecycle costs. 


Russ DeRemer
Founder & CEO 

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Topics: Epiphany Cardio, KLAS Category Leader, ECG Data Management, legacy ECG data, Lifecycle Expenses, alternative vendor, Support Costs, reduce costs, Epiphany support, Epiphany's support agreement, Cardio Server Support, ECG management

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