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Epiphany Healthcare Blog

Supporting Our Customers During COVID-19

Posted by Russ DeRemer on March 31, 2020 at 1:02 PM

While you are fighting to save lives, we are offering to help.

From the desk of the President:

field-hospital

During this health emergency, Epiphany will be helping customers expand their Epiphany Cardio Server ECG Management System to support the new, temporary sites created to battle COVID-19.

If you need to stand up temporary facilities, Epiphany is committed to adding those to your Cardio Server immediately and at no charge. If you are operating on an End of Life version, we are waiving our standard End of Sales/Support restrictions.

Simply call Epiphany Customer Support at
(844) 754.9038 or email your request to support@epiphanyhd.com and we will sign in remotely and get this done for you.


All of us at Epiphany wish you the best,

Russ DeRemer
RussRuss_sig
President  |  Epiphany Healthcare

Topics: healthcare IT, managing diagnostic test results, Cardio Server workflow, Emergency department workflow, Epiphany announcement, Covid-19

Epiphany Healthcare’s COVID-19 Novel Coronavirus Response Plan

Posted by Russ DeRemer on March 18, 2020 at 10:45 AM

From the Desk of the President:

The majority of Epiphany Healthcare’s staff already works remotely. As of today, all employees will be working from home. Business travel is suspended during this outbreak. Many hospitals have notified us that vendors should not be entering their facilities.

covid-19

Project implementation and customer support have always been provided remotely. Our clinical training staff will provide web-based training for our customers. We have extensive experience doing remote training. On-site retraining will be available, if requested, when travel normalizes. 

The sales team does the majority of their work remotely including web demonstrations and proposal reviews. Sales team members will not be scheduling on-site meetings. They can provide video conferencing when requested.

We will be social distancing, washing our hands frequently, using hand sanitizer, and working hard to keep our families safe. We live on conference calls and email. We will continue to communicate diligently and often. These travel restrictions will have a minimal impact on our organization; we will do our best to continue to support our customers and those interested in our products. All of us at Epiphany wish you the best during this difficult period.

 

Russ DeRemer
RussRuss_sig
President  |  Epiphany Healthcare

 

Topics: Cardio Server, Epiphany customers, Healthcare industry, Epiphany announcement, Covid-19

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