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Epiphany Healthcare Blog

Buyer’s Guide 3:  Cardio Server — Resolve Your Healthcare Billing Challenges

Posted by Lisa Wolfenbarger on December 16, 2015 at 1:38 PM

Electrocardiograms are one of the most prolific examinations in a hospital. They may not be complicated to perform but the sheer number of them make ECGs a challenge to manage, particularly in hospitals working with paper-based ECGs.

We hear repetitive grievances from managers of paper-based departments. They typically state problems that relate to lost revenues from the ECGs as well as other study types. Problems include:

  • Late physician over-reads that delay billing;
  • Weekend/holiday orders and over-reads that get lost with weekend/holiday staff; and
  • Human error in processing studies resulting in missed charges and duplicate billing.

Epiphany has solved these problems for dozens of formerly paper-based hospitals. Here is how it works:

  • Configure Epiphany’s Cardio Server with orders, results, and billing modules;
  • Orders come to Epiphany from your EHR and match to completed studies using patient ID, first name and last name;
  • Completed studies promote to an unconfirmed queue for physicians to read;
  • Physicians read from anywhere at any time versus only in the Cardiology Department;
  • When they confirm the study, a result message automatically goes to the EHR along with a completion message that automatically goes to the billing system.

hospital_billing_statement.jpgBy having access to Cardio Server from anywhere, hospitals eliminate late physician over-reads; this happens daily and on weekends/holidays. By automatically linking orders to billing messages, human error in manual billing is eliminated; hospitals using Epiphany’s automated billing module no longer miss charges or double bill—they capture previously lost billing.

Additionally, we customize the billing workflow to your requirements. For instance, some of our customers want to separate technical from professional charges. We accomplish this by flexible triggers. In the separation instance, we trigger the technical charge once an order is linked to a study and promoted to the unconfirmed queue. The study is then read by the physician and confirmed. The physician’s confirmation triggers a second charge, the professional charge. (To learn more about Epiphany’s HL7 integration for automated billing, see our blog: “HL7 Integration Developments – Technical Charges, Professional Charges, and Credits.”)

On top of all the billing problems we solve, our formerly paper-based customers save money in the labor required to manually process ECGs. Many of them save enough money in the first year to pay for the entire system and enjoy the benefits of reduced labor costs forever. This also applies to other modality types, e.g., Holter, stress, PFT, and more. (See our blog: “Inefficient Paper Process Weighing You Down? Let us Analyze Your Workflow!”)

If you would like to improve efficiency and save money at your hospital or hospital system, contact Epiphany Healthcare today for a demonstration and see what Cardio Server can do for you!

Buyer's Guide 1:  Support, Training & Upgrades   Buyer's Guide 2:  Interoperability

Let Epiphany Help Solve Your Workflow Challenges

Topics: Cardio Server, Epiphany's Cardio Server, reduce costs, ECG, hospital billing, paper-based hospitals, healthcare billing challeges, healthcare billing, duplicate billing, healthcare workflow efficiency, automated billing

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