At the end of April 2020, the Hospital for Special Surgery (HSS), NY, required an upgrade for their Cardio Server system as well as the addition of Cardio Server Mobile. The orthopedic hospital contracts out some of their cardiologists and services for reading ECGs. With COVID-19, those physicians were needed onsite more frequently.
We spoke with Ben Aheto, IT Director of Clinical Applications, and Alex Boudreau, Analyst II, Clinical Applications, at HSS about Epiphany’s response and installation time.
Ben Aheto commented, “When we first gave you guys our timeline, you thought we were crazy. Based on experience we had with Epiphany the first go-round, we were confident that the timeline would work if we prioritized the project and kept close communication. We planned for four weeks, but we actually had a week or two to spare! It was pretty seamless - the test scripts were useful. They covered just about everything out of the box. We only added a couple custom things. It was very thorough.”
Ben added that Cardio Server Mobile has helped their workflow, especially in the context of COVID-19. “Enabling the cardiologists to be able to read from wherever they are is helpful. In general, with staff being more mobile, it provided more accessibility in terms of reading, which means quicker reads and results. We’re not limited to a desk to read ECGs.”
When asked what advice they would offer other hospitals that might be having the same issues, Ben said, “We were not having problems with Epiphany beforehand. The timeline was due to COVID-19.” Alex added, “If we were to identify a problem, it would be that the cardiologists were tethered to their computers. With COVID, we’ve actually had cardiologists on site more frequently and they aren’t in front of their computers. If they are going to spend more time on site, they are going to need to read remotely.”
Alex added that there were other benefits included with their upgrade besides the addition of Cardio Server Mobile. “We now have a better ability to see the communication between Epiphany and our EMR (Epic). Within Epic, the ability to see what the HL7 messages look like on Epiphany’s end and Epic’s end is valuable from an IT perspective to help monitor.”
An internal Epiphany note went out congratulating the Epiphany team members involved in the HSS project on a job well done:
This goes out to everyone involved from the initial customer request all the way through go-live yesterday. Hospital for Special Surgery identified a need for an urgent upgrade in association to COVID-19, patient-care issues.
Sales did an excellent job engaging us from the first conversations with the customer. The prep work speaks volumes for the project timeline. Prior to receipt of the purchase order, HSS was prepped with resource needs, a project plan, testing plan, and all expectations thanks to well-coordinated communication from sales. Way to go Karen and Allison!
The customer took the request and our needs seriously. Upon project-team assignment, Bob, Nicole, and Tammy engaged the customer and were able to begin work right away. This allowed for immediate testing, sign-off, and approval of the upgraded version for go-live. THANK YOU Bob, Nicole, and Tammy for an outstanding job! You made this a priority and worked extra hard to assist the customer with a rapidly aggressive timeline.
Epiphany’s dedicated team of over 75 employees focused on ECG Management needs would love to help with your next project. During this time of unrest, we want to do our part to contribute to making your life easier. If needed, Epiphany Healthcare is offering free set up for remote COVID-19 sites. From our sales team to our project team and our support team we are eager to give you the tools you need to best serve your patients. Please let us know how we can help.