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Epiphany Cloud Services Revolutionizes Marshall County Hospital’s Workflow

Posted by Shannon Richter on June 12, 2020 at 2:25 PM

Epiphany Cloud Services revolutionized the workflow at Marshall County Hospital in Benton, Kentucky. Their workflow has transformed with a decrease in time and frustration, and an increase in simplicity and security.


They were at the end-of-life with Pyramis, their former system. The staff was also at the end of their rope with support calls, troubleshooting server issues three or four times a week. Marshall County Hospital was ready for improvement. 

Marshall is a small, critical-access hospital that shares cardiologists from Mercy Health - Lourdes Hospital in Paducah, half an hour away. 

Marshall’s former workflow consisted of transmitting an ECG to Pyramis and then assigning ECGs to cardiologists manually. The process was very time consuming, sometimes taking an hour or two. At times, staff from Marshall County would have to drive to Lourdes Hospital to try to help physicians get connected to servers. It tied up time with physicians and the hospital’s IT department.

Since switching to Epiphany Cloud Services, there are no more manual steps, connection problems, and delays. The new workflow is a one-step automatic process. ECGs no longer need to be assigned. Cardiologists are always connected. Since the switch, they haven’t needed any IT support.

According to Jennie Russell, Respiratory Manager at Marshall, ­“Set up went very smoothly even though we had to migrate all of our ECGs. Everyone from Epiphany was willing to help us and it went really well.” 

Russell continued to say, “Our time is freed up to focus on our jobs and our physicians can go anywhere now with Epiphany, even out of state.”


Marshall’s IT Manager, Greg Vaught, said, “Epiphany Cloud Services is much easier than our previous system. The only thing I have to do is make sure connections are stable. It’s been wonderful. I haven’t had any complaints about it at all. Epiphany has freed up my time because I don’t spend time with support anymore.” He was barely sleeping sometimes from navigating through so many ECG management issues before. Now he has peace of mind with the new system in place and can get more rest since he isn’t continuing to work late into the night

From an IT perspective, there are no servers to monitor or support calls to attend. Vaught commented, “We feel better about our security. We were vulnerable to ransomware attacks before. We have lost studies in the past. Now we don’t worry at all about the security of our data, even during natural disasters. Our data is always safe in the cloud.” 

When asked what she would tell other hospitals about Epiphany Cloud Services, Russell said, “There’s no way they’d be disappointed. It’s just a really good system. Epiphany is great—that’s all I can say! It’s much easier than our previous system because our IT department doesn’t have to do much. It’s been wonderful.” 

When asked the same question, Vaught said, “Really check into your options. I would highly recommend Epiphany. We don’t have any servers that we have to take care of. It also cost less because we would pay a company to monitor the servers for us. Epiphany’s customer support is outstanding.” 

Epiphany Cloud Services was a game-changer in Marshall County Hospital’s data security. Physicians can focus on their jobs to deliver the best patient care. Marshall no longer has problems connecting with their reading physicians. They can supply patients waiting for diagnostic test results with information much quicker. They also have peace of mind that patient data is always safe in the cloud. The difference Epiphany Cloud Services has made for Marshall County Hospital is crucial in helping them provide their patients with the most efficient and secure care. 

More about Marshall County Hospital 

Marshall County Hospital’s mission is to provide primary and certain specialty services with high-quality care, concern, dedication, and value in a cost-effective manner. Since 1964, Marshall County Hospital has been dedicated to the improvement of the facility, services, and programs that meet the needs of their community while maintaining a standard of excellence in a friendly atmosphere.

More about Epiphany Healthcare

With over 950 hospital customers worldwide, Epiphany Healthcare is committed to serving its customers’ needs through product innovation, the delivery of exceptional service, and an unwavering dedication to improving clinical workflow. Discover why Epiphany is the preferred provider when managing multi-vendor, multi-modality diagnostic test data. For more information, please visit, follow Epiphany on Facebook ( Twitter (@epiphhealth), or Linkedin (

More Information on Epiphany Cloud Services

Topics: Epiphany customers, Epiphany Cloud Services

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